Job Abstract
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Taking orders over the phone, heavy data entry and provide support to Sales Representatives. Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Track intera... more details
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