Job Abstract
Design, implement, and monitor contact strategies and payment options that enable Capital to assist borrowers experiencing hardship complete payments and get back on track. Partner with Servicing and Collections teams to develop and propose new contact strategies across SMS, inbound/outbound call and emails to optimize customer touchpoints Launch, monitor and refine KPIs and tracking dashboards to enable stakeholders visibility into success of the programs. Use big data technology to mine massiv... more details
Search Terms: Business Analyst, Strategy, Staff, Data Engineer, Analyst
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