Practice Operations Supervisor

Updated: June 28

Remote San Francisco

Expired

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81.2

1.7mi

Job Abstract

Lead and Develop Remote Clinician Liaison Team:Lead a team of remote Clinician Liaisons supporting Included Health’s Behavioral Health clinicians. Oversee day-to-day activities, providing coaching and development opportunities. Ensure team members are motivated, challenged, and effectively delivering on team initiatives. Culture Building and Leadership:Model a culture reflective of our Core Company Values and Leadership Competencies. Advance our “Best Place to Work” culture built on trust and pe... more details

Practice Operations Supervisor

Remote

Clinical Strategy and Services – Practice Operations /

Full-time /

Remote

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The Supervisor, Practice Operations, BH will lead a team of clinician liaisons who work closely with Included Health's behavioral health clinician practice to ensure clinician satisfaction, engagement and success within the practice. They will collaborate cross functionally on various practice support and growth related activities and will work with the team to address all non-clinical inquiries and ensure scheduling optimization and quality metric adherence of the BH practice. The Supervisor, Practice Operations, BH will work closely with the Sr. Manager, Practice Operations on projects focused on the growth and scale of the practice, while also supporting clinical leadership on all quality metric data needs and escalations. This individual is a subject matter expert and will be able to quickly take ownership of various tasks or issues that they are presented with and deliver on them timely and efficiently.

Responsibilities

Lead and Develop Remote Clinician Liaison Team:
Lead a team of remote Clinician Liaisons supporting Included Health’s Behavioral Health clinicians.
Oversee day-to-day activities, providing coaching and development opportunities.
Ensure team members are motivated, challenged, and effectively delivering on team initiatives.

Culture Building and Leadership:

Model a culture reflective of our Core Company Values and Leadership Competencies.
Advance our “Best Place to Work” culture built on trust and performance excellence.

Policy and Workflow Oversight:

Maintain a thorough understanding of clinician-facing policies, processes, and workflows.
Partner with cross-functional stakeholders to ensure accuracy, applicability, and currency of policies.

Reporting and Data Analysis:

Take ownership of reporting vertical, creating reports and providing organized data to support decision-making.
Support reporting needs for NAV/CCM Practice Operations Specialist.

Partnership and Collaboration:

Partner with Clinical Leadership on practice task ownership and escalation workflows.
Ensure consistency and compliance with workflows across teams.

Performance Management and Training:

Address performance issues as they arise, supporting team members with processes and expectations.
Oversee training and onboarding of new team members.
Delegate ownership of projects, ensuring timely completion and accuracy.

Cross-functional Support:

Work with Included Health leaders to support key initiatives and resolve issues.
Partner with TAO on clinician escalations and appropriate escalation processes.

Practice Optimization and Management:

Manage load balancing and capacity optimization tasks.
Assign state licensure, monitor access trends, and take action to optimize utilization and access.
Support practice performance metrics achievement through addressing clinician performance issues.

Additional Responsibilities:

Undertake additional activities and initiatives as assigned by the Sr. Manager, Practice Operations - BH, NAV & CCM.

Required Qualifications

5+ years related experience working with clinicians in a practice management environment required, or related experience in an operations environment, ideally in a virtual care setting
Proven ability leading a team to deliver on business initiatives
Budget and cost conscious, ability to make decisions that are balanced from both a business and clinical perspective
Superior verbal and written communication skills, along with the ability to relay sensitive messaging effectively and with empathy. Must be comfortable communicating via email, phone and video conferencing.
Superior interpersonal skills and ability to interface and represent practice operations effectively cross functionally and with the clinical practice
Excellent time management skills with ability to work independently and balance individual workload, while also leading team projects and meeting practice operation deadlines
Detail oriented with excellent analytical and problem-solving skills
Strong ability to read and interpret reports and accurately identify issues and trends using analytic software
Ability to perform well in a high-paced environment, proficiently move through ambiguity and able to quickly adapt to change
Proficient in Google Suites and other common office software

Preferred Qualifications

1-2 years of people management experience highly preferred
Experience working with Therapists and Psychiatrists highly preferred

Physical/Cognitive Requirements

Prompt and regular attendance at assigned work location.
Ability to remain seated in a stationary position for prolonged periods.
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
Ability to interact with leadership, employees, and members in an appropriate manner.

$85,320 - $144,183 a year

The United States new hire base salary target ranges for this full-time position are:

Zone A: $85,320 - $110,910 + equity + benefits

Zone B: $98,118 - $127,547 + equity + benefits

Zone C: $106,650 - $138,638 + equity + benefits

Zone D: $110,916 - $144,183 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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Operations Supervisor Jobs: $15-$57/Hr. Multiple Positions Hiring Immediately

Remote San Francisco

Hiring Immediately! Multiple Positions Available. $15-$57/Hr.