Work collaboratively with the Director in support of the business in care team model for the region(s)/market Lead team of Clinic Coordinators Conduct or participate in regular scheduled staff communication activities: Daily huddle, bi-weekly and/or monthly staff meetings Staff Training: Conduct new hire and periodic ongoing training for Clinic Coordinator staff and works with Director to coordinate and manage new hire and ongoing training for clinic coordinators Staff Time Management: Coordinat... more details
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Optums Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.
Reporting to the Director, the Clinic Coordinator Supervisor is responsible for coordinating the staffing and day-to day operations for the central clinic operations team which delivers coordinated across all regions of the California market. The Supervisor works collaboratively with regional partners in practice leadership to ensure optimal operating efficiency and effective coordination of care, provider and teammate productivity and patient satisfaction. Will support the development of department procedures and update as needed to support changes in systems and workflows.
Primary Responsibilities:
- Work collaboratively with the Director in support of the business in care team model for the region(s)/market
- Lead team of Clinic Coordinators
- Conduct or participate in regular scheduled staff communication activities: Daily huddle, bi-weekly and/or monthly staff meetings
- Staff Training: Conduct new hire and periodic ongoing training for Clinic Coordinator staff and works with Director to coordinate and manage new hire and ongoing training for clinic coordinators
- Staff Time Management: Coordinate staff work schedules, and ensures accurate time recording; Manage staff PTO requests
- Manage day to day coverage needs, including same day reassignment of staff when there are call outs: Participate with Director in new staff selection, hiring and on-boarding, and manage team performance
- Oversight of critical processes: ensuring that metrics are being met of volume of calls, outreach conducted and visit prep completion
- Responsible for oversight and improvement of Clinic Coordinator processes and updating them as needed to align to system update, changes in organizational policies/procedures, and/or to meet regional needs
- Assess needed changes, redesign, and reinforcement of staff to ensure efficiency in workflows.
- Coverage: Provider Clinic Coordinators responsibilities as needed
- Assist in the handling of patient complaints and escalations from the site level
- Routinely monitors performance by ensuring PDV visits are being scheduled within 7 days; outreach list as being conducted and daily visit prep completion
- Reviewing metrics reports to ensure productivity is met
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School diploma or GED
- Demonstrated leadership related experience as a lead, champion/subject matter expert, or equivalent assignment
- Experience with quality and OCRA outreach list
- Experience with electronic health records
Preferred Qualifications:
- 2+ years of lead or supervisor experience
- Experience in healthcare, customer service, or related industry
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California Residents Only:The salary range for this role is $48,300 to $94,500 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.
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At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
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Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. ?
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
