Join the City of Ontario Police Department as an Office Specialist, and start a career in one of the fastest growing communities in Southern California. An additional 9.5% general salary increase will be applied effective July 2024. At the Ontario Police Department, we're looking for self-motivated individuals who thrive in fast-paced environments and are committed to delivering exceptional customer service to Ontario's community. Our Office Specialist position offers an exciting and challenging... more details
The Position
Join the City of Ontario Police Department as an Office Specialist, and start a career in one of the fastest growing communities in Southern California.
An additional 9.5% general salary increase will be applied effective July 2024.
At the Ontario Police Department, we're looking for self-motivated individuals who thrive in fast-paced environments and are committed to delivering exceptional customer service to Ontario's community. Our Office Specialist position offers an exciting and challenging opportunity for those individuals who possess effective problem-solving skills, patience, and a professional "people-first" attitude. This position is responsible for administrative and clerical support as well as answering questions about general information as it relates to the Police Department via phone and in-person.
The Ideal candidate must have the ability to clearly communicate with the public and display adaptability and a strong work ethic in an ever-changing environment. Additionally, the ideal candidate will be a model for the City's Approach to Public Service - Commitment to the Community, Achieving Excellence Through Teamwork, and Doing the Right Thing the Right Way – and embodies the mission of the Ontario Police Department– Teamwork, Professionalism, Integrity, Accountability and Dedication.
Due to the high volume of applications anticipated for this recruitment, the following procedures will apply:
The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
The City reserves the right to limit the number of external applications accepted to the first two hundred (200) qualified applications.
Hiring departments will have the option to consider internal applicants on the Eligibility List prior to considering all candidates on the Eligibility List.
The Eligibility List established through this recruitment will be used to fill current/future/part-time vacancies within the Ontario Police Department.
Background Investigation
All appointments to this position are subject to a satisfactory background investigation conducted by the Ontario Police Department. The background investigation will include the following; passing of a polygraph test and the successful completion of a post-offer medical exam (including drug screen). Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens, repossessions, and recency); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call Police Department Background Unit at (909) 408-1820. The following list describes some areas that are covered in the background investigation:
Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement.
The information supplied regarding your educational history is examined and verified.
You must list a history of your residences.
Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
Military service records are subject to verification.
The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process.
The Ontario Police Department
The mission of the Ontario Police Department is to protect life and property, build and maintain authentic relationships, and enhance the quality of life in our community.
TEAMWORK: Fulfilling community partnerships that instill pride, passion and commitment through communication and performance. Learn from the past and embrace the future through empowerment, respect, and cooperation.
PROFESSIONALISM: It is not the job we do; it is how we do our job. We are engaging and consecrate with our actions, image, and conduct.
INTEGRITY: We hold honesty as our guiding principle. When faced with difficult decisions, we do the right thing, even in the face of adversity.
ACCOUNTABILITY: We openly identify and address problems and willingly accept responsibility for our own actions.
DEDICATION: We are committed to our craft and to the residents, businesses, and visitors of the City of Ontario.
The City of Ontario
The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,500 full-time and 300 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.
The City‘s vision for the future is very exciting and we foresee tremendous growth within the year(s) to come. We welcome you to view the City of Ontario’s 2024 State of the City video by clicking on the link below as well as other links to learn more about the City.
State of the CityThe Ontario Plan
Smart OntarioDowntown Ontario
Examples of Essential Functions
The essential functions typically performed by the Office Specialist include the following:
Types correspondence, reports, records, applications, and other types of documents.
Answers incoming calls and routes individuals to appropriate staff.
Schedules meetings.
Assists public at front counter and directs public to appropriate locations and/or staff.
Responds to basic questions from the public regarding department procedures.
Prepares and maintains various logs, records, invoices, purchase orders, and department files.
Enters, updates, and verifies detailed fields of information in department computer databases and prepares forms, lists, and related summaries.
Issues forms and permits and processes applications and payments.
Operates or relieves personnel on switchboard and assists other administrative support personnel in completing tasks.
Operates computer and cash register; computes, prepares, and records deposits from fees or basic accounting transactions.
Prepares and distributes incoming and outgoing mail.
May dispatch service requests to field personnel using two-way radio.
Coordinates and makes travel arrangements for conferences, workshops, and other meetings to be attended or administered by managers, supervisors, administrators, or other personnel.
Arranges, assembles, and prepares designated information for annual budget.
Qualification Guidelines
Education
High school diploma or recognized equivalent.
Experience
Three years of varied office clerical support experience, including public contact work; experience and/or training in the use of Microsoft Office software. Qualifying experience must be equivalent to the City of Ontario Office Assistant classification and above. Note: Retail sales and food service experience is not qualifying.
Licenses
A valid Class C California driver's license and an acceptable driving record.
Desirable
Experience with Microsoft Office, Workday, multi-line phones, and Law Enforcement databases. Highly desirable candidates will have previous experience working for a Law Enforcement agency.
Background Investigation
Successful candidates appointed to positions with the Ontario Police Department are subject to the successful completion of an in-depth background investigation which may include, but is not limited to, the following: criminal history, credit history, driving record, neighborhood references, polygraph interview, and a post-offer medical examination (including drug screen).
Supplemental Information
How to Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
List any relevant experience and education that demonstrates that you qualify for the position.
List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including if applicable, all employment with the City of Ontario).
Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
Supplemental Questions
To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page
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