Robust platforms and capabilities are foundational as a driving force in modern sales, empowering high-performing companies to achieve better results and drive growth. By empowering bankers with best-in-class tools (digital capabilities, technology and operational offerings, workforce planning models, leads/alerts), the leader will streamline processes, enhance productivity, and deliver exceptional customer experiences. This aligns to the Branch and Small Business Banking priority to modernize b... more details
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Robust platforms and capabilities are foundational as a driving force in modern sales, empowering high-performing companies to achieve better results and drive growth. By empowering bankers with best-in-class tools (digital capabilities, technology and operational offerings, workforce planning models, leads/alerts), the leader will streamline processes, enhance productivity, and deliver exceptional customer experiences. This aligns to the Branch and Small Business Banking priority to modernize by specifically “leveraging innovative digital tools and resources.”
ESSENTIAL FUNCTIONS
Digital Engagement:
- Ensure branch leaders and frontline colleagues are digitally fluent so they can integrate digital features into conversation in support of customer needs & financial products to level-up the relevant next step of engagement, primacy, or depth.
- Own, drive, and evaluate key metrics which align directly to Consumer & Business Banking’s core priority of delivering a “Digital + Human” approach.
- Represent the Branch and Small Business organization as the primary interface with Corporate Digital Office and influence decisions.
Technology and Operations:
- Manage project execution against the priorities set by the Technology and Operations teams.
- Represent the Branch and Small Business organization as the primary interface with Technology and Operations teams at senior executive levels.
- Partner with Technology and Operations to design a tech stack by streamlining the workflow needs of customer-facing roles and providing customizable building blocks that are user centric.
- Maintain user-centric enablement, workflow design and documentation, and vendor management to prioritize software enhancements.
- Lead the design, build-out, implementation, and ongoing maintenance/iteration of a Customer Relationship solution.
Workforce Planning:
- Centrally lead branch leadership in understanding how to position people in the right place, at the right time, doing the right activities through intentional planning and branch choreography across the branch network to serve the needs of our clients.
- Calibrate workforce models against financial plans.
- Own and manage the Workforce Planning software used for branch scheduling (including maintenance, configurations, new releases, API integrations).
Alerts and Leads:
- Lead a comprehensive customer data and predictive analytics approach in partnership with EAA to ensure sales teams can make informed choices about where to invest their efforts.
BASIC QUALIFICATIONS
- Bachelor's or Master's degree, or equivalent work experience.
- 10 or more years of banking or other relevant experience.
- Five or more years of management experience.
PREFERRED SKILLS/EXPERIENCE
- Well-developed leadership abilities and strategic management skills.
- Knowledge of unit(s) and relation to industry.
- Effective verbal and written communication skills.
- Strong analytical, decision-making and problem-solving skills.
- Considerable tact, diplomacy and people skills.
- Ability to influence the execution of highly complex or specialized projects and to adapt precedent and make significant departures from traditional approaches to develop innovative solutions.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $165,325.00 - $194,500.00 - $213,950.00
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
