Answer and manage high volume inbound calls. Open and maintain customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools. H... more details
A rapidly expanding waste management company is looking for a multiple Customer Service Representatives to handle incoming calls related to service inquiries, account setup, payment processing, and providing information about its products and services.
Salary: $19-20/hr Location: Central Houston – 77006 - In Office Type of Position: Temp-to-Hire
Responsibilities:
Answer and manage high volume inbound calls.
Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
Identify and assess customers' needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Resolve customer complaints via phone, email, or mail.
Greet customers warmly and ascertain problem or reason for calling.
Take payment information and other pertinent information such as addresses and phone numbers.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Communicate changes in policies or renewals.
Requirements:
Spanish bilingual preferred
High school diploma or equivalent
Proven customer support experience within a call center or high-volume industry required
Strong phone contact handling skills and active listening
Excellent reasoning skills
Customer orientation and ability to adapt/respond to different types of personalities
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Ability to work in office Monday – Friday 8am-5pm and rotating Saturdays 8am-12pm
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
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