Job Abstract

The Homeless Healthcare Collaborative Case Manager functions as a part of the street medicine mobile clinic program. The Case Manager will report to the HHC Care Management Program manager with a primary duty to provide enhanced care management (ECM) by assisting unhoused clients with navigating systems of care and accessing resources that address social determinants of health.

The Case Manager will outreach and collaborate with a multidisciplinary street medicine care team to recruit, enroll, and provide case management services to qualifying individuals for medical and social services through enhanced care management. The Case Manager will work with internal and external audiences to build awareness of UCLA Health HHC ECM and homeless healthcare programs and services while improving the health of the unhoused community.

The Case Manager will work with clinicians and community health workers to determine the acuity of need for patients and provide patient tailored enhanced case management for these individuals that addresses both clinical health needs and the social determinants of health.

Case management will include development of a care plan and assisting clients with linkages to medical, psychiatric, social, educational, housing, food, and other services as deemed necessary by the care team and the patient. They will document and track the patient’s progress and goals. Case Managers will work at HHC’s headquarters and will travel to community sites as needed and work alongside the program’s clinical teams, patients, caregivers, community partners, office staff, and other key stakeholders.

The Care Manager will manage a panel of clients and report progress regularly to contracted Medi-Cal Managed Care Plans (MCPs) and complete documentation as required by the MCPs for coordination and billing purposes.

Salary Range: $60100.00 - $123900.00 Annually

Required:

• BLS from the American Heart Association or American Red Cross.
• Must possess a valid California Drivers’ License for the class of vehicle to be operated and must have no license restrictions other than for corrective lenses.
• Position is subject to the California DMV's "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
• Minimum 2 years of relevant experience in a case management role.
• Minimum of 1 year working with the unhoused or similar populations
• Prior experience with population management and/or care coordination.
• Experience working with people experiencing homelessness.
• Excellent communication skills; verbal, written, and interpersonal.
• Computer skills in Word, Excel, PowerPoint, and Outlook

Preferred:

• Experience with Whole-Person Care or ECM work.
• Experience in street medicine or community-based care for people experiencing homelessness
• Ability to interact diplomatically and empathetically with patients in varying degrees of health and effective communication with staff, faculty, and the general public in conveying information to diverse audiences.
• Ability to accept and carry out oral instructions accurately and work independently as well as a part of a team within a demanding environment.
• Ability to be courteous, professional, and diplomatic in any given situation, particularly with patients who are anxious and agitated.
• Ability to be flexible with working hours given adequate notice and ability to work weekends and evenings as required.
• Experience documenting in an EMR.
• Superior analytical and problem-solving skills.
• Strong leadership skills and independent decision-making ability.
• Lived experience of homelessness
• Bilingual (English/Spanish) language proficiency