Job Abstract

Amazon's Search Experience team is looking for an experienced Program Manager. Our mission is to help customers make shopping decisions with ease and confidence. Customers should be able to navigate Amazon's vast selection easily, find high-quality products that meet their needs quickly, and make purchase decisions they will not regret. To deliver against our mission, we develop high quality labeled data at scale in order to improve the search experience for shopping on Amazon through AI model training and evaluation.

As primary point of contact for our internal Science and Product customers, the Program Manager for Search Labeled Data owns the end-to-end delivery of each labeling project and the forecast of project work for the future. Responsibilities include: 1) create and maintain project lifecycle artifacts, 2) manage timelines for projects by identifying risks and mitigations, 3) identify annotators workforce needs (3P vs internal), 4) own the 3P vendor budget tracking for their programs, 5) own the vendor management processes, 6) ensure timely handoffs across teams, 7) ensure data quality standards are met. Additionally, program managers own the annual intake process of labeling requests from all existing partner teams in Search.

Key job responsibilities
* Define program requirements and drive partners to meet goals.
* Manage operations of the projects, including schedule, budget, logistics, and resource planning.
* Partner closely with cross-functional stakeholder teams to develop project specifications.
* Manage multiple projects at one time and prioritize as necessary.
* Continuously evaluate data tools and processes and offer solutions to ensure they are efficient and scalable.
* Onboard new vendors and manage existing partnerships with key data annotation service providers.
* Create and review contracts and other documents.

We are open to hiring candidates to work out of one of the following locations:

Palo Alto, CA, USA

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.