Analyze and interpret policies; develop, revise, and implement process and procedure enhancements for the corporate engagement and to improve efficiency for the larger organization. Organize and/or participate in outreach activities that may include developing communications and training, planning/promoting events and/or conferences. May participate in development of budgets, monitor and approve expenditures. May perform limited forecasting and provide recommendations that determine budgets. Edu... more details
This is a one-year fixed-term position.
Note - Visa sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.
The School of Engineering
Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems.
The Stanford Center for Professional Development (SCPD), the global and online education unit of Stanford Engineering, seeks a Corporate Engagement Operations Manager to play a pivotal role in driving client conversion, retention, and satisfaction, while helping to build our community of enterprise clients working to advance learning and development efforts. Over the next year, SCPD is expanding enterprise outreach and engagement and this role offers opportunities to work directly with organizations to successfully address their unique learning needs and to drive internal initiatives to innovate our service offerings and operational efficiencies to deliver Stanford Enterprise Education for Transformation.
A successful Corporate Engagement Operations Manager on our team will enjoy having a variety of projects in motion at the same time, takes the initiative to collaboratively move colleagues to consensus and action, possesses strong attention to detail in terms of client-facing protocol, and remains committed to building their communication and cultural competency skills, including the ability to inclusively interact with people across cultures and in different organizational roles.
Reporting to the Chief Corporate Engagement and Global Partnerships Officer, this role works closely with our associate directors to support SCPD’s clients and learning collaborators and will also focus on cross-functional projects with colleagues from across our marketing, programs, client success, data, and systems teams to benefit the larger organization. This is a great opportunity to put your robust relationship building and process development skills to work in a mission-driven environment and build your career at Stanford helping learners and organizations access high-quality educational experiences. Given the global and customer-facing nature of our work, this role may be asked to occasionally work early mornings, evenings and/or weekends.
In this role, you will:
Execute group enrollments and multi-offering engagements with clients, including client support services and collaboration with internal stakeholders for delivery; Implement conversion strategies to meet product goals.
Regularly represent SCPD's corporate engagement team to external/internal stakeholders, including prospective and existing corporate clients.
Collect and analyze data, create reports, review and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve corporate engagement efforts.
Collaborate with the marketing team to develop and execute campaigns to increase enterprise lead generation, assessing, and revising as necessary to meet goals.
Deliver and improve client experiences that lead to high customer satisfaction and advocacy for the center.
Actively participate in efforts to improve processes, programs and business across the center.
Additional duties:
Analyze and interpret policies; develop, revise, and implement process and procedure enhancements for the corporate engagement and to improve efficiency for the larger organization.
Organize and/or participate in outreach activities that may include developing communications and training, planning/promoting events and/or conferences.
May participate in development of budgets, monitor and approve expenditures.
May perform limited forecasting and provide recommendations that determine budgets.
Education & Experience (Required):
Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills, & Abilities (Required):
Experience with managing products/programs.
Demonstrated ability to manage multiple projects simultaneously.
Knowledge of various marketing elements (e.g. pricing, audience, channels, communication).
Ability to work independently to meet expected deadlines and schedules.
Demonstrated ability to understand the target audience lifecycle and ability to convert leads into new business.
Excellent written and oral communication skills.
Education & Experience (Desired):
Demonstrated ability to prioritize own work and multi-task.
Demonstrated excellent organizational skills.
Demonstrated ability to take initiative and ownership of projects, while working collaboratively
Ability to routinely and independently exercise sound judgment in making decisions.
Demonstrated experience working independently and as part of a team.
Working Conditions:
Occasional work on evenings and weekends.
Physical Requirements:
Constantly perform desk-based computer tasks.
Frequently stand/walk, sit, use a telephone, grasp lightly/fine manipulation, speaking.
Occasionally grasp forcefully, writing by hand.
Rarely sort/file paperwork.
Work Standards:
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu
This role is open to candidates anywhere in the United States. Stanford University has five Regional Pay Structures. The compensation for this position will be based on the location of the successful candidate. The expected pay range for this position is $74,000 to $101,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for you:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application. The cover letter should briefly describe why you believe you are a good fit for this position.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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