We are looking for a Director, Collections Strategy, who will oversee a center of excellence for collections analytics and strategy for all business lines. The Director, Collections Strategy is responsible for building a cohesive high performing organization by providing leadership, setting strategic direction and applying expertise. You will be responsible for development and oversight of portfolio management and collection strategies, driving cross-functional initiatives, and tracking key perf... more details
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
We are looking for a Director, Collections Strategy, who will oversee a center of excellence for collections analytics and strategy for all business lines.
The Director, Collections Strategy is responsible for building a cohesive high performing organization by providing leadership, setting strategic direction and applying expertise. You will be responsible for development and oversight of portfolio management and collection strategies, driving cross-functional initiatives, and tracking key performance metrics. You will perform and direct analysis to understand portfolio trends and identify opportunities to improve strategy. You will work closely with other teams, including the Credit Risk, Operations, Product, Marketing, and Technology, to develop and deploy strategies to minimize credit losses, improve recoveries and increase returns for our investors.
What You'll Do
- Take ownership of portfolio performance monitoring for all aspects of collections and lead deep-dive analysis to discover the drivers behind recent trends
- Be the primary connection with our offshore analytics team. Provide guidance and feedback on their work
- Use industry knowledge and experience to shape analytical framework for both you and team members
- Use industry expertise to craft strategies for new products such as credit cards, auto refinance and other related products
- Manage existing hardship and disaster relief plans and work with Product, Engineering and Operations to develop new plans as needed
- Develop, implement and track new servicing and collections initiatives which could include multichannel collections, payment capability, and post-charge-off recovery; work closely with Operations, Product, Marketing and Technology teams to ensure new initiatives are implemented accurately
- Design and track A/B tests to help understand the effectiveness of new initiatives or test out new hypotheses
- Identify risk control opportunities, and develop additional risk decision capabilities accordingly by enhancing risk assessment and introducing new risk actions to enable more business growth and to improve user experience without exposing business to unwarranted risk
- Build Portfolio Risk Management function as an integrated part of the aforementioned end-to-end risk decision capabilities, with a focus on early warning indicator and loan loss recovery
- Work with the Policy and Compliance Managers to establish Collections policy and procedures
- Work closely with the Collections Operations Leader to establish Collection goals and present strategy recommendations to the senior management
- Implement recommended strategies to improve contact rates, roll rates, and recovery rates
- Provide direction and lead other analysts in crafting automated dashboards to track KPIs of key strategy and portfolio performance; summarize and present findings to senior management
- Manage a team of 2+ analysts and contingent workers. Provide ongoing coaching, feedback, mentoring, and leadership to develop each member of your team
About You
- 10+ years of experience in analytics in the Financial / FinTech / Banking industry; bachelor's or master's degree with quantitative background in related field (e.g. Statistics, Math, Engineering, Economics)
- Experience across financial products including Personal Loans, Retail, Credit Card and Auto
- Expert level technical skills in related tools such as: Excel, SQL, Tableau, QlikView, SAS, R and Python
- Experience with BI/data visualization tools (like Tableau or Excel to create dashboards)
- Good organizational and project management skills
- Experience managing and coaching a small team of direct reports
- You are an excellent communicator across different audiences with the ability to adjust communication style as appropriate; ability to simplify complex topics and distill information down to essential points for a non-technical audience
- You have strong organization, analytical, and planning skills; ability work in a fast-paced environment and manage multiple projects toward completion without compromising quality
- Strong ability to work with business partners to ensure alignment and positively impact change
We are currently working a hybrid schedule and our teams are in-office Tuesdays and Wednesdays.
Local time zone (PT, MT)
Travel Requirements
If you need to travel for work, LendingClub will cover your travel related expenses.
The target base salary range for this position is 150,000-225,000. The position is also eligible to receive a bonus (which is based on company performance, employee performance and eligible earnings), equity, and benefits. Our salary ranges, other compensation and benefits offered are determined by role, experience level and location.
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.
