The Senior Client Relations Manager assists clients with the loan application process and services their needs post-loan close. The Senior Client Relations Manager has a thorough understanding of the loan origination process as well as servicing channels for mortgage and deposit requests. The Senior Client Relations Manager also assists with credit analysis and prequalification, though specific loan product is dependent on their respective Relationship Manager. The Senior Client Relations Manage... more details
Description
The Senior Client Relations Manager assists clients with the loan application process and services their needs post-loan close. The Senior Client Relations Manager has a thorough understanding of the loan origination process as well as servicing channels for mortgage and deposit requests. The Senior Client Relations Manager also assists with credit analysis and prequalification, though specific loan product is dependent on their respective Relationship Manager. The Senior Client Relations Manager is able to stand in for their Relationship Manager in their absence.
Primary responsibilities include:
- Assist with fielding prospects, including taking introductory meetings and providing rates when the Relationship Manager is not available.
- Firm understanding of Relationship Manager's clientele and product specialty.
- Routinely reviews existing client base for deposit opportunities and prospects.
- Respond to client inquiries and servicing requests in a timely manner (response within 30 minutes, solution within 1-2 business days, varying on complexity).
- Assists their respective relationship manager with coordinating client meetings, events, and gifts.
- Manages the active loan pipeline, assisting the client from the preapproval stage, through underwriting, closing, and post close.
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- Pre-qualifications and documentation analysis for prospective clients.
- Answering questions about Initial Loan Estimate.
| - Working closely with the Lending Specialist to obtain additional needed documentation.
| - Working closely with their Preferred Banker to obtain additional documentation for deposit relationship opening, ensuring this is completed in the pre-approval stage.
| - Coordinating with escrow to schedule their loan closing post approval and assisting with client's down payment to escrow.
| - Answering client questions on closing disclosure and loan documents.
| - Ensuring client is set up with online tools for viewing and managing their mortgage.
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- Field deposit related operation requests, including wires and transfers, assistance with online banking support, obtaining statements and tax documents, research requests, and more.
- Assist with preparing pre-approval letters, commitment letters, term sheets, and/or letters of intent.
Qualifications, Education, Certifications and/or Other Professional Credentials
- 7+years of experience with private bank clients in supporting relationship manager activities preferred
- Demonstrated track record of managing the lending process from open to close
- Bachelors degree preferred
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday - Friday
Pay Transparency
The salary range for this position is $120,000 - $150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
