Candidate profile (title) What you'll need to have
Candidate profile (text) - Default language Formal qualifications in Business and Management (University degree) or equivalent
• Minimum 3 years of experience in a managerial role, including key decision making processes, participating in creating business and
commercial plans
• Fluent in English
• Preferred: External experience working in contact centres and/or transformations within a multichannel and multinational matrix
organisation
• Preferred: Experience from working within Ingka and knowledge of IKEA Brand, culture, values and way of working
• Minimum 3 years of experience in a managerial role, including key decision making processes, participating in creating business and
commercial plans
• Fluent in English
• Preferred: External experience working in contact centres and/or transformations within a multichannel and multinational matrix
organisation
• Preferred: Experience from working within Ingka and knowledge of IKEA Brand, culture, values and way of working
Key responsibilities (title) Your responsibilities
Key responsibilities (text) Take an active part and support the Country Remote Customer Meeting Point Manager (Country RCMP Mgr) in contributing with local
remote expertise to the creation of the global strategy
• Responsible for aligning designated parts of country roadmap and global strategy in order to ensure local relevance
• Responsible for designated parts of the the Country RCMP operations in order to deliver the business goals and KPIs
• Proactively contribute with RCMP perspective in Country Business Plan/Financial Planning processes to ensure RCMP is integrated in
commercial agenda and an active contributor to the country Sales, Customer and Positioning goals
• Drive the best customer and co-worker experience across all areas of the RCMP by being an active part in the Country RCMP
Management Team.
• Lead, coach and develop managers, promoting individual growth and securing high performing passionate experts
• Contribute to global improvement by sharing insights and business cases within the global RCMP community and implementing and
maintaining global initiatives and best practices thus aligning with common standards as well as challenging and developing them
• Take responsibility for the dialogue and cooperation with assigned country support functions (e.g. People & Culture, Business
Navigation, Digital, Real Estate) and/or Remote Partners in order to ensure integration and alignment to common priorities as well as
optimal performance of local remote partners.
remote expertise to the creation of the global strategy
• Responsible for aligning designated parts of country roadmap and global strategy in order to ensure local relevance
• Responsible for designated parts of the the Country RCMP operations in order to deliver the business goals and KPIs
• Proactively contribute with RCMP perspective in Country Business Plan/Financial Planning processes to ensure RCMP is integrated in
commercial agenda and an active contributor to the country Sales, Customer and Positioning goals
• Drive the best customer and co-worker experience across all areas of the RCMP by being an active part in the Country RCMP
Management Team.
• Lead, coach and develop managers, promoting individual growth and securing high performing passionate experts
• Contribute to global improvement by sharing insights and business cases within the global RCMP community and implementing and
maintaining global initiatives and best practices thus aligning with common standards as well as challenging and developing them
• Take responsibility for the dialogue and cooperation with assigned country support functions (e.g. People & Culture, Business
Navigation, Digital, Real Estate) and/or Remote Partners in order to ensure integration and alignment to common priorities as well as
optimal performance of local remote partners.
Team vision ( title) Together as a team
Team vision (text) We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
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Let´s connect Permanent, Salaried
Benefits Eligible- yes
We offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.”
SALARY DISCLOSURE- The ideal pay range for this role is $137,111-$181,643 based on the Baltimore Pay Tier.
This position is hybrid role with a minimum 1 day a week in the office. The successful candidate must live within a commutable distance to the IKEA RCMP in Nottingham, MD.
Benefits Eligible- yes
We offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.”
SALARY DISCLOSURE- The ideal pay range for this role is $137,111-$181,643 based on the Baltimore Pay Tier.
This position is hybrid role with a minimum 1 day a week in the office. The successful candidate must live within a commutable distance to the IKEA RCMP in Nottingham, MD.
