24-160 Help Desk Library Assistant 1 (Temporary, Part Time) - Library Services
Updated: July 04
West Chester
79.2
1.3mi
Job Abstract
West Chester University of Pennsylvania’s Library Services team invites applicants for the position of Help Desk Library Assistant 1. This is a part-time (15 hours per week) one-year assignment. Hours are scheduled between 10 AM and 10 PM Monday through Thursday, 10 AM and 6 PM Friday, 10 AM and 6 PM Saturday, and 12 PM and 10 PM Sunday with significantly reduced hours over the summer and the winter session. Hours may increase during busy times, such as exam periods. West Chester University, a m... more details
Position Summary
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Library Services team invites applicants for the position of Help Desk Library Assistant 1.
This is a part-time (15 hours per week) one-year assignment. Hours are scheduled between 10 AM and 10 PM Monday through Thursday, 10 AM and 6 PM Friday, 10AM and 6PM Saturday, and 12 PM and 10 PM Sunday with significantly reduced hours over the summer and the winter session. Hours may increase during busy times, such as exam periods.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; commitment to work-life balance; and a University mission to support employee personal and professional growth including training and development and advancement opportunities.
The University Libraries' mission is to empower intellectual exploration through building connections, collections, and community.
The Library Assistant supports daily operations at the Help Desk at both the Francis Harvey Green Library and the Presser Music Library during the academic year.
The ideal candidate will demonstrate experience working at a library help desk; excellent customer service skills; the ability to communicate effectively across a diverse population; and the ability to work creatively, independently, and collaboratively while contributing to a positive and professional work environment.
Responsibilities include:
Staff Library Help Desks at two libraries
Assist patrons by answering questions and loaning library materials
Shelve
Maintain quality control and inventory of collections
Process resource requests
Maintain equipment including laptops, printers, and desktops
Troubleshoot equipment issues
Assist with on-going and special projects
Open and/or close the library on weekends as needed
Perform other duties as assigned
Minimum Qualifications
One year of library- clerical experience OR
One year of experience in clerical, typing or secretarial work OR
One year of appropriate post-high school training
Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel
Required Knowledge, Skills & Abilities:
Knowledge of correct English usage, punctuation, spelling, grammar, and vocabulary
Knowledge of modern library techniques, procedures, and working tools used in accessing, cataloging, circulating and maintaining library materials
Skill in the performance of clerical and manipulative tasks
Ability to apply library methods and principles in acquiring, circulation, and providing limited patron services
Ability to understand and carry out moderately complex oral and written instructions
Ability to establish and maintain effective working relationships with other library personnel and with the public
Preferred Qualifications
Customer service experience
Library helpdesk experience
Experience using ALMA or related library management systems
This position requires the ability to push carts of books weighing up to 50 pounds and to crouch and climb on step stools to shelve books.
Ask about advancement opportunities.
Candidates must apply online at https://www.schooljobs.com/careers/wcupa. Application allows for cover letter and resume attachments (both required for consideration).
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU's educational mission. The University is an equal opportunity, affirmative action employer encouraging diversity. Women, persons of color, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment criminal background checks.
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