The Customer Remediation Data Analyst in CBB Risk will participate in projects that require research, data compilation and analysis to ensure compliance with the bank’s Customer Remediation Policy. The analyst should have experience and a thorough understanding of the front-end systems (e.g. Hogan, CA-View, Fusion, Common Transactions, Safe Box Inquiry, Net-O, MSP, CACS, Doc Velocity) for the various business line processes. Responsibilities will include, but are not limited to, the following:- ... more details
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Customer Remediation Data Analyst in CBB Risk will participate in projects that require research, data compilation and analysis to ensure compliance with the bank’s Customer Remediation Policy. The analyst should have experience and a thorough understanding of the front-end systems (e.g. Hogan, CA-View, Fusion, Common Transactions, Safe Box Inquiry, Net-O, MSP, CACS, Doc Velocity) for the various business line processes.
Responsibilities will include, but are not limited to, the following:
- Customer Remediation Support: The CBB Risk Data Team supports issue and business line management with research, data analysis, documentation, and execution
- Credible Challenge: The CBB Risk Data Team accepts ownership of the data used within all CBB customer remediation events. This includes confirmation to front line systems for any data created internally or obtained from an external source and verification of any component required during validation.
- Maintain awareness of bank, regulatory, and industry changes and trends
- Responsibilities may also include contributing to CBB Risk Data Team projects or project implementation
- Perform other duties as assigned
Basic Qualifications
- Bachelor's degree or equivalent work experience
- Seven to ten years of applicable experience
Preferred Skills/Experience
- Five years of experience with bank systems
- Five years in a reporting, analytics, or technology environment
- Strong problem-solving, process facilitation, project management, and analytical skills
- Excellent interpersonal, written, and verbal communication skills
- Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact CBB
- Advanced understanding of CBB products, services, systems, and associated risks/controls, as well as supporting operational functions
- SQL/SAS coding experience
- Python experience preferred
- Advanced Excel computer skills and database knowledge
- Experience with SharePoint or TEAMS
- Comfortable working in a team environment with layers of required review/approval
- Ability to work in a fast-paced environment with large workloads
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $102,340.00 - $120,400.00 - $132,440.00
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
