We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated WebSphere Application Server SME for an Onsite position.
Job Summary:
You will be responsible for providing day-to-day full life cycle support for Middle-tier software, which includes installation, on-site and remote administration, and user support. In addition will perform a technical leadership role in the planning, development, implementation, maintenance, documentation, and support of a large and complex distributed server environment.
Responsibilities:
- Work with the Program Manager, Project Managers, Engineering staff, and Vendors to manage projects, drive outcomes, and lead teams.
- Analyze and resolve complex hardware and software issues.
- Assist the development team with performing tests and implementing software, adds, and changes.
- Facilitate backups and restores of data and application code.
- Escalate unusual or unexpected findings to the relevant department.
- Provide reports to users and managers on the status of systems as requested.
- Provide weekly status reports and maintain hours worked on projects.
- Create and maintain project plans as necessary and keep management notified of critical failures or potential missed milestones.
- Use change and case management procedures as required.
- Comply with the Change Management SLAs outlined in Change Management Service Level Acceptance Criteria.
- Provide an action plan for the resolution of any/all faults detected.
- Provide documentation of all solutions to problems and document all application guidelines and issues.
- Provide reports to Management to share solutions found.
- Provide and implement escalation processes and/or procedures.
- Follow the appropriate quality assurance program chosen by Management.
- Provide on-site system or application support for deployment/installation as required.
- Interact with all functional groups to accomplish objectives.
- Create and edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compile performance data.
- Perform assistance, training, and information sharing with users and other administrators.
- Maintain leadership qualities and attitude in keeping with organizational standards.
Required Experience Level:
- Minimum of 6 years experience in Middle Tier Administration
Educational Requirements:
- A degree from an accredited College/University in the applicable field of services is preferred.
NOTE: If the resource does not have a relevant college degree, seven years of relevant work experience is required.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.?Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon the successful completion of a background investigation. Learn More about our Benefits and Culture!
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