Assists with the overall management of activities of the mobility and alternative modes division to ensure that all performance and safety measures are met; maintains adherence to RTA rules, policies, and procedures in support of the agency's goals and objectives, the efficiency of operation, cost-effectiveness, and positive management-labor relations.
Examples of Duties
ESSENTIAL FUNCTIONS - The physical demands described here must be met by an employee to perform the essential functions of... more details
Description
Non-Represented Employment Opportunity
This bulletin is posted to establish or add to a qualified list of candidates. This classification is at-will, and the incumbent serves at the pleasure of the hiring authority. This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.
Our transit services bring hard-working commuters to their jobs, students to their schools, and fun seekers to entertainment, shopping areas, and restaurants. We provide mobility to residents of the city as well as tourists, taking them to and from their hotels to historical neighborhoods and countless attractions. RTA’s system includes 5 streetcar lines, 30 bus routes, 2 ferry routes, and paratransit services. Our passengers take more than 19 million rides every year.
REPORTS TO Director of Mobility Services & Alternative Modes
TITLES OF POSITIONS REPORTING DIRECTLY TO THIS JOB Dispatch Supervisor of Paratransit Transit Operations Supervisor
SUPERVISOR RESPONSIBILITIES
Supervises and manages a team and/or management processes including the full range of management duties
Recruits, interviews, hires, and appraises employees (performance evaluations) on their productivity
Delegates and oversees the daily workflow of the department
Motivates, guides, and mentors employees in their development
Recommends to senior management internal promotions and changes including discipline and terminations of employees following company policy
Performs other related duties as assigned
JOB SUMMARY Assists with the overall management of activities of the mobility and alternative modes division to ensure that all performance and safety measures are met; maintains adherence to RTA rules, policies, and procedures in support of the agency's goals and objectives, the efficiency of operation, cost-effectiveness, and positive management-labor relations.
Examples of Duties
ESSENTIAL FUNCTIONS The physical demands described here must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request
Manages the assignment of operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints; conducts division shake-ups and bidding procedures
Assists with developing goals, establishing plans and priorities, and assigning and monitoring work for an operating division
Assists with monitoring staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; manages the maintenance of employee records and division statistics
Manages the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness
Participates in and manages the investigation and resolution of customer complaints
Provides direction to mobility employees during the day which includes but is not limited to the following: accident investigation, schedule, and route changes, and emergencies
Manages the administration of workers' compensation program activities
Assists with conducting disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers' compensation hearings and court cases
Supervises the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates
Oversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Vehicle Operations
Prepares written incident reports, correspondence, bulletins, and standard operating procedures
Interacts with various departments and outside agencies to coordinate schedules and procedural improvements to ensure quality service
Works closely with all RTA employees to support the goal of providing safe, courteous, and reliable transit service
Assists in developing goals and establishing plans and priorities for Mobility Employees
Supervises, trains, mentors, and motivates assigned, staff
Must comply with all Louisiana Occupational Safety and Health Administration (OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and Hearing Protective Devices (HPD), if and when required
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of RTA are carried out
OTHER FUNCTIONS Performs other job-related duties in keeping with RTA's goals and objectives.
Qualifications
EDUCATION Bachelor's Degree in Business, Public Administration, or a related field; Master's Degree in a related field preferred
OR: An equivalent combination of education and experience that demonstrates the ability to perform the position's duties
EXPERIENCE Four (4) to seven (7) years of relevant experience and relevant supervisory-level experience working as a full-time public transit supervisor and/or manager in transportation operations; some positions in this class may require specialized experience in the area of assignment
LICENSING REQUIREMENTS/DEMANDS A valid Louisiana Class B Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
24-hour on-call, weekend/holiday work required when necessary
Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations.
This is a designated Safety Sensitive Position Covered under USDOT(Federal Transit Administration [FTA] Regulations). Drug and Alcohol Testing is conducted using FTA regulations. Must submit to a criminal background check, the results of which must meet hiring criteria for the role. WORK ENVIRONMENT/PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. The physical demands described are representative of those that must be met by the employee to perform the essential functions of this job successfully. New Orleans Regional Transit Authority (NORTA) provides reasonable accommodation to enable individuals with disabilities to perform essential functions.
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required
AFFIRMATIVE ACTION/EEO STATEMENT NORTA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on job-related standards and must comply with the principles of equal employment opportunity.
Knowledge, Skills and Abilities
Theories, principles, and practices of public rail transit operations
Applicable local, state, and federal laws, rules, and regulations governing public transit systems
Applicable Louisiana Vehicle Code, Louisiana Code of Regulations, and Louisiana Public Service Commission regulations
RTA transit operations, including lines, routes, fares, policies, and procedures
Safety procedures
Labor contracts
Modern management theory
Applicable business software applications
Planning, organizing, and monitoring the work of a transportation operations division
Develop strategies to solve problems and achieve goals
Analyzing situations, identifying problems, recommending and implementing solutions, and evaluating outcomes
Communicating effectively orally and in writing
Preparing comprehensive reports and correspondence
Interacting professionally with various levels of RTA personnel, outside agencies, and the community
Supervising, training, mentoring, and motivating assigned staff
Compile, analyze, and interpret complex data
Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor agreements
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