Include: Regularly meeting with senior-level government officials that serve as Product Owners and/or key stakeholders to ongoing projectized efforts. Proactively seeking customer feedback, identifying opportunities for improvement, and helping translate the customers' functional business processes and needs to technical resources. Collaborating with SME's to write and edit Knowledge Base Articles (KBA)'s, User Guides, Procedures, SOPs, and related project materials. Capturing user stories, groo... more details
Role: Business Analyst
Location: Washington, DC (Hybrid - 2 days on site)
Type: Full Time
Clearance: Secret Clearance
Job Overview
Improvix Technologies is looking for a dynamic and innovative Business and/or Functional Analyst to support our government customer. This role with work hand-in-hand with senior project managers, product owners, and key government stakeholders to support the success of multiple projects. This position is responsible for understanding the customer's functional and business process needs, capturing their requirements, and translating solutions into succinct user stories for technical resources. Our BA's work closely with their technical teammates, ensuring they fully understand and conceptualize the end-goal of each user story or epic on behalf of the customer. The BA also serves as Scrum Master for their team, helping teammates resolve impediments and risks, while staying on target within every sprint.
Day-to-day Responsibilities include:
Regularly meeting with senior-level government officials that serve as Product Owners and/or key stakeholders to ongoing projectized efforts.
Proactively seeking customer feedback, identifying opportunities for improvement, and helping translate the customers' functional business processes and needs to technical resources.
Collaborating with SME’s to write and edit Knowledge Base Articles (KBA)’s, User Guides, Procedures, SOPs, and related project materials.
Capturing user stories, grooming, and recording stories within Jira
Assisting with demo's, as necessary, to ensure customer satisfaction at the end of each sprint
Working hand-in-hand with technical resources such as developers, engineers, and testers to ensure broad understanding of technical details and requirements within each user story.
Evaluating project activities, processes, and procedures; proposing innovative approaches for improvement.
Assisting the Project Manager with updating status reports, risk registries, Release Notes, and related project documentation.
Researching, outlining, writing, and editing new and existing product content (i.e., OnDemand Training Guides, System Documentation, Tier I/II Troubleshooting Guides, etc).
Ideal candidates will have:
Strong knowledge and familiarity with Jira
Experience supporting Agile methodologies
Certified Scrum Master
3-5 years' experience supporting Federal IT projects
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