Job Abstract

RECREATION SERVICES COORDINATOR II

The job posting opens on Friday, June 21, 2024, and the final filing date is Thursday, July 18, 2024, at 5:00 p.m. or after receiving 75 qualified and complete applications, whichever is first.

Under general supervision of a Recreation Services Manager, plans, coordinates, monitors, and leads community recreation, arts and community services programs, services and facilities for an assigned program area; and performs related work as assigned.

DISTINGUISHING CHARACTERISTICS

Recreation Services Coordinator II is an experienced journey-level classification in the series. Incumbents are expected to independently perform the full scope of duties associated with planning and coordinating recreation, arts and community services programs under direction. Recreation Services Coordinator II is distinguished from the higher-level classification of Recreation Services Manager in that the Recreation Services Manager has full supervisory and management responsibility for professional and support staff, budget, and program administration. Positions in this class are flexibly staffed and are normally filled by advancement from the I level once the incumbent meets the qualification standards of the II level, demonstrates an ability to perform the full scope of work, and meets performance expectations.

(May include, but are not limited to, the following):

• Plans, coordinates, monitors, leads and directs programs, services and facilities in specific and defined program areas.
• Plans and coordinates programs, services and facilities by analyzing demand and researching trends, demographics and needs of program participants; evaluates current programs and plans for future programs; prepares justification for recommended programs.
• Designs and implements customer feedback system to support city-wide customer service strategy; administers, tabulates, evaluates, and modifies programs, services and facilities to respond to customer satisfaction surveys.
• Prepares and monitors revenue and expense projections and budget reports for assigned program area(s).
• Ensures assigned building(s), facilities and equipment are operational and free of health and safety hazards; may open, close and secure facilities.
• Researches and makes recommendations on facility and building renovations.
• Supports marketing promotions and strategies, including preparation of brochures, flyers, posters, news releases, social media, and other marketing devices and promotional materials.
• Acts as liaison to special agreement groups, community organizations and Commissions, within assigned program area.
• Coordinates purchases and installations with appropriate City departments for approved equipment.
• Initiates and negotiates service contracts and rental agreements; administers contracts, including preparation of invoices and monitoring payment processes within level of authority.
• Participates in staff and professional meetings, organizations, committee workshops and conferences.
• Develops and prepares reports, correspondence and documentation.
• Assists the public in locating, selecting and/or developing appropriate recreation, arts and community services programs, services and facility resources.
• Schedules, trains, recruits and evaluates regular full time, regular part-time, and casual employees and volunteers for assigned program area; provides day-to-day direction within assigned program.
• Monitors and approves timecards.
• Makes recommendations for allocation of resources based on program and facility needs for personnel, equipment and materials; monitors equipment, materials and resources related to assigned program area.
• Keeps abreast of trends, issues, and the impact of local, state and federal legislation on programs, services and facilities and the impact to the community; attends professional workshops and conferences as resources allow.

WORKING CONDITIONS

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper, books and documents weighing up to 100 pounds is also required. Some duties require incumbents to work outdoors in various weather conditions. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation.

Education & Experience

The minimum qualifications for education and experience can be met in the following way:

Recreation Services Coordinator II

A Bachelor's degree from an accredited college or university in recreation/leisure, arts administration, hospitality management, human services, public administration, business administration or a related field; AND

Three years of experience similar to a Recreation Services Coordinator I with the City of Sunnyvale.

Knowledge of:

Recreation Services Coordinator I

• Recreation, arts and community services standards, practices and resources.
• Common recreational and social needs of various populations and age groups.
• Principles and practices of program, service and/or facility operations, including the methods and techniques of evaluation and budgeting.
• Basic mathematics.
• Office methods, procedures, software and equipment.
• Principles of customer service.

Ability to:

• Plan, organize and implement recreation, arts and community services and facilities services programs in a specialized area.
• Operate a computer using word processing and business software and other office equipment.
• Determine and implement the appropriate course of action in emergency and/or stressful situations.
• Facilitate meetings, presentations and other activities in support of assigned programs.
• Creatively problem-solve.
• Understand and follow written and oral instructions.
• Communicate effectively, both orally and in writing.
• Establish, maintain and promote positive and effective working relationships with employees, other agencies and the public.
• Demonstrate initiative and exercise good judgment in the performance of duties.
• Develop and implement recreation, arts and community services programs, services and facilities that meet the needs of the community.
• Learn the operation, policy and procedures of the Library and Recreation Services Department.
• Work independently and as a team member; recognize and set priorities and meet deadlines.
• Observe safety principles, manage risk, and work in a safe manner.

Knowledge of:

Recreation Services Coordinator II

The above, plus:

• Recreation, arts and community services program and facility issues and customer interests.
• Potential partnerships with local community service agencies.
• Practices of facility management and rental.
• Needs assessment and program evaluation practices and techniques.

Ability to:

Recreation Services Coordinator II

The above, plus:

• Develop and implement recreation, arts and community services programs, services and facilities.
• Recruit, train and coordinate the work of casual part-time and volunteer staff and program participants.
• Prepare a variety of complex documents and reports, press releases, and other written materials based on oral and written information.
• Learn policies and regulations related to assigned program.

Willingness to:

Work irregular hours or shifts, and on nights, weekends, or holidays when needed.

Licenses/Certificates:

Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record.

DESIRABLE QUALIFICATIONS

• Additional experience in one or more of the following specialty areas: Arts, Customer and Business Services, Special Populations, Seniors and Therapeutics, Sports and Aquatics, and/or Youth and Teen Services.
• Eligible for state and national certification in Therapeutic Recreation.
• Certificate with California Board and Recreation Park Certification (CBRPC) and /or National Council for Therapeutic Recreation Certification (NCTRC).
• A Master's degree.

APPLICATION PROCESS
The application period closes on Thursday, July 18, 2024, at 5:00pm or after receiving the first 75 qualified and complete applications, whichever is first (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov, and click on 'City Jobs'. Late or incomplete applications will not be accepted.

EXAM PROCESS
Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for Wednesday, August 14, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources.)

SELECTION PROCESS
Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for August 27, 2024.

Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.

INFORMATION ABOUT PROOF OF EDUCATION
Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts).

ADDITIONAL INFORMATION
Positions in this job classification are represented by the Sunnyvale Employees Association (SEA).

For assistance on how to fill out your job application, watch the following video:

• How to Apply for a City of Sunnyvale Job - YouTube (5:13)