Job Abstract

Join our Team at UPMC Harrisburg as a FT Scheduling Coordinator for our Maternal Fetal Medicine Office.

Purpose:
Schedule patient appointments and communicate with patients prior to and following receipt of outpatient services. Maintain patient demographics and interact with patients and others (on the telephone and in person) in a courteous and respectful manner.

Responsibilities:

• Responsible for scheduling of patients.
• Schedule all new and returning patients with appropriate physicians or teams.
• Enter information into the EPIC or EMR system.
• Answer incoming calls in a timely and efficient manner.
• Back up medical records technician in creating, maintain and retrieve patient records.
• Restate patient appointment details and collect appropriate pre-visit information, as needed.
• Respond to requests for general information and screens incoming calls referring them to appropriate individuals.
• Function as intermediary and receptionist in the office of the Manager to include greeting visiting physicians, patients, representatives of pharmaceutical companies and equipment manufacturers.
• Provide coverage in absence of department secretaries.
• Assist the Manager in supervision and coordination of the activities of the secretarial staff of the department.
• Schedule all return patient appointments and extraneous testing upon discharge from the outpatient department.
• Demonstrate thorough knowledge of the programs and services of the UPMC Health
• Act as a reference for any patient questions, handles when possible and follows up to assure that each patient inquiry has been satisfied.
• Observe both Health System and departmental policies and procedures.
• Assure phone contact with patients and referring physician/office regarding essential follow up in a timely and professional manner.
• Gather and record demographic, financial and insurance information on each patient/family member/guarantor during the initial intake interview which may take place either in person or over the phone.
• Provide assistance to all patients and families.
• Photocopy correspondence and documents as requested.
• Provide clinic scheduled when requested by physician or clinic staff.

• B.A. degree and 1 year of experience in a related fiscal/admission/registration function;
  • or 2 years of college, business school education, or medical secretary training and 1-2 years of experience;
  • or equivalent combination of education and experience required.
• Knowledge of third-party health care coverage and familiarity with medical terminology are required, including an understanding of Blue Cross, Medicare, Medical Assistance and commercial insurance coverage for hospitalization and outpatient service.
• Excellent written and verbal communication skills are required.
• Experience in guest relations is preferred.
• Experience with computer-based systems preferred.
• Must function well under stressful conditions.
  
  Licensure, Certifications, and Clearances:
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran