Job Abstract

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

JOB SUMMARY:

Are you looking for a fantastic career at Aqua? We have a great opportunity for a Cash Management Specialist.  This role is under the direction of the Billing and Cash Management Supervisor is responsible for the cash administration for our Customer Operations team.

ESSENTIAL DUTIES:

• Review, reconcile, and sign-off on all cash reconciliation Key Controls schedules D, E, and F.  Review and confirm cash reconciliation Key Controls schedules B, and C.
• Ensures all inbound daily cash files are received, processed, and uploaded to Aqua’s ACMI Cash Interface environment without exception.
• Identify missing or altered payment transactions within the Key Control and provide supporting documentation for such variances.
• Responsible for the escalation of payment exceptions, including missing payment files to vendor contacts and resolve transactional anomalies in a timely fashion.
• Interact with External Audits, Internal Audits, Accounting, Finance, etc. where appropriate to address and resolve payment and transactional inquiries
• Understands internal control systems and policies/procedures to ensure appropriate accounting and disclosure of financial transactions. 
• Responsible for ensuring all daily cash reconciliation and end of month cash closure are reported to Corporate Accounting.
• Evaluate credit transactions residing on active and/or inactive customer accounts to determine appropriate actions necessary to resolve unapplied cash balances and determine if affected transactions should be refunded to the customer.
• Process manual check requests when necessary, update the customer’s account, and secure appropriate approval prior to submitting to Accounts Payable.
• On a monthly basis process all stale dated refund checks as directed by the Accounting Department.

• Assists with other tasks or projects as assigned.

QUALIFICATIONS:

• Bachelor’s degree preferred with minimum five years general business experience in Finance, Accounting, or similar discipline. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be computer literate and proficient with Microsoft Office applications, as well as other software applications used in the normal course of business
• Proficient in Microsoft Office (Email, Word, PowerPoint) & advanced Excel skills
• Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal customers
• Strong customer service skills
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to work effectively in a team fostered multi-tasking environment.        
   

WORKING CONDITIONS/PHYSICAL DEMANDS:

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.