The Consumer Support Front Office (Desktop Support) Team provides technology and functional support to internal clients for issues including hardware, operating systems, desktop/web applications, mobility, conferencing, and printing. We are the primary customer interface with technology and are responsible for supporting all customer-facing technologies. What is the Audio-Visual Engineer responsible for? The Audio-Visual Engineer will be responsible for providing support and management of the co... more details
At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.
Come join us in delivering better outcomes for our clients around the world!
What is the Customer Support Front Office Team responsible for?
The Consumer Support Front Office (Desktop Support) Team provides technology and functional support to internal clients for issues including hardware, operating systems, desktop/web applications, mobility, conferencing, and printing. We are the primary customer interface with technology and are responsible for supporting all customer-facing technologies.
What is the Audio-Visual Engineer responsible for?
The Audio-Visual Engineer will be responsible for providing support and management of the company's conferencing equipment (video conferencing, audio visual, web, streaming, etc.). This includes conference room equipment (Teams, Zoom, Crestron, cameras, computers etc.), video conference call preparation, special support requests, equipment, and general technical and operational support. They will be responsible for the facilitation and execution of audio-visual, and conferencing requests and will collaborate closely with internal customers, Facilities, Events, and technical teams to support meetings/events. We also provide AV designs and solutions for new office spaces and conference room enhancements.
What are the ongoing responsibilities of an AV Engineer?
Provide on-site AV support and customer service for our New York offices/employees; conference rooms, large all-hands/client events, virtual meetings, local and regional venues for corporate events, and more.
Manage the Audio/Video team calendar, which includes meeting planning and set up
Proficiency with sound board/camera controls
Perform preventive maintenance on conference rooms (connections, wires, peripherals, speakers, etc.)
Train users on conference room technologies
Install, maintain, troubleshoot, and repair server hardware for AV systems; perform analysis, diagnosis, and resolution of end user issues and problems, escalating issues internally or with support vendors when necessary
Configure, test, maintain, monitor, troubleshoot, and decommission conferencing hardware/software
Upgrade conference room technologies
Troubleshoot all Audio/Video equipment problems, coordinating resolution efforts with outside vendors as appropriate
Design conference room technical solutions to meet customer needs using defined technology standards
Manage projects -- from obtaining quotes to production readiness, including management of vendors, internal engineering, and support teams
Communicate and document accurate status of work-in-progress and complete with manager, team members and customers
Order and maintain inventory of IT assets
Manage the AV ticket queues to ensure issues are prioritized and actioned
Provide backup assistance to peers when needed
Availability to provide support outside business hours
What ideal qualifications, skills and experience would help someone to be successful?
A technical bachelor’s degree, technology area certification or equivalent combination of a bachelor’s degree plus 5 years of related experience of supporting meetings in a corporate environment
Experience in mid to large, global enterprise environments, with geographically- dispersed, culturally-diverse populations
Expertise supporting Zoom/Teams/Webex and other conferencing technologies
Ability to lift equipment (35-50lbs)
Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
Excellent communication and interpersonal skills
Good problem-solving and critical thinking skills
Preferred Qualifications:
Domain understanding of the Financial Services or other highly regulated, industry
Experience using ServiceNow Ticketing system
Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary—designed to support the whole person and to recognize their time, talents, and results. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between $95,000 and $110,000.
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Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
Hear more from our employees
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.
Highlights of our benefits include:
Three weeks paid time off the first year
Medical, dental and vision insurance
401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
Employee Stock Investment Program
Tuition Assistance Program
Purchase of company funds with no sales charge
Onsite fitness center and recreation center*
Onsite cafeteria*
*Only applicable at certain locations
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
