Job Abstract

Job Overview:

The Employee Experience Associate provides internal and external client service and support to create an outstanding work experience and foster employee engagement. He/she/they will perform a variety of duties to ensure a consistent, efficient experience for all employees. In addition, he/she/they will be responsible for providing operational and administrative Human Resources support. The Employee Experience Associate plays a vital role in ensuring a best in class culture with emphasis on the overall employee experience. The Employee Experience Associate carries out administrative responsibilities in some or all of the following functional areas: departmental development, HRIS, employee relations, training, executive administration, onboarding, and employment. The Employee Experience Associate contributes to the accomplishment of Human Resources practices, goals, and objectives which will provide an employee-oriented, high-performance culture emphasizing empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. The Employee Experience Associate helps the larger HR team with the implementation of services, policies, programs and events.

Qualifications:

Required:

• Bachelor's degree required; in Human Resources, Business or related field preferred
• 2+ years related administrative experience required
• Ability to provide for the confidential treatment of all communications and records required
• Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
• Must possess strong interpersonal and customer service skills
• Must be able to communicate clearly, both written and orally, as to communicate with employees, members of the HR team, HR client groups, and in group presentations and meetings
• Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information
• Must be able to prioritize and plan work activities to use time efficiently with minimum supervision
• Must be organized, accurate, thorough, and able to monitor work for quality
• Must be dependable, able to follow instructions, respond to direction, and must be open to ongoing coaching and feedback
• Proficiency with MS Office required

Preferred:

• 2-3 years related Human Resources experience in comparable role preferred
• Previous healthcare experience strongly preferred
• Intermediate level skills in Excel with data analytics experience strongly preferred
• Experience with PeopleSoft and applicant tracking systems strongly preferred

Scheduling Requirement:

• This position is a hybrid work position. Employees will be permitted to work from home, but are expected to come onsite as business needs require (meetings, networking events, training, etc).

Essential Functions:

Administrative

• Act as the initial contact for employee questions and requests submitted in My Service Portal.
• Educate employees on standard policies and procedures as well as RWJBarnabas Health benefits, programs and initiatives
• Partner with key stakeholders to create, edit and distribute employee communications, including emails, newsletters, and other materials
• Process incoming and outgoing mail (internal, FedEx, etc.)
• Create and distribute documents
• Serve as lead contact with vendors/administrators
• Enter employment data into system of record (Alchemy files, corrective actions, etc.)
• Compile reports and spreadsheets and prepare spreadsheets

Record Maintenance

• Maintain current HR files and databases
• Maintain records related to grievances, performance reviews, and disciplinary actions
• Perform file audits to ensure that all required employee documentation is collected and maintained
• Partner with department Leaders in ensuring employee separations have been processed.
• Complete employment verifications related to unemployment claims, housing, etc.
• Manage monthly and annual audit processes (ie: license verification, mandatory annual training, etc.)
• Manage ID badge process
• Ensure compliance with labor law and OSHA posting and reporting requirements

Data Analytics/Strategy

• Compile and analyze key HR metrics (ie: turnover, vacancy rates, etc.) and create and present recommendations to leadership
• Create, coordinate and manage Employee Referral Program
• Ensure new employees understand the benefit enrollment process
• Complete 30, 60, 90 day check ins with new employees

Special Projects/Events

• Serve as lead for the preparation and execution of large scale annual corporate services events including site/venue selection, agenda, slide deck and materials creation, pre and post event participant communication, audio visual and catering coordination

Other Duties as Assigned and Based on Business Needs Which May Include, But Not Limited To:

Talent/New Hire Process

• Assist HR talent team with the hiring process as needed
• Assist in the completion of all new hire paperwork
• Assist in preparation for employee orientation and in orienting new employees to the organization

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.