BUT ARE NOT LIMITED TO THE BELOW: Greeters- responsible for greeting guests properly in various locations of the building, directing them to desired locations, and ensuring proper crowd flow Ticket Taker - responsible for scanning tickets appropriately upon entry and ensuring that invalid tickets are not permitted into Prudential Center Usher - responsible for maintaining assigned sections of seats by checking the area before and after an event, only permitting the correct tickets, monitoring cr... more details
WHO WE ARE:
Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, leading venue Prudential Center in Newark, N.J., the Delaware Blue Coats, and the Utica Comets. Led by some of the best and brightest minds across a diverse spectrum of industries, HBSE positions itself as one of the most pioneering, innovative global sports and entertainment businesses to date. HBSE also strives to positively impact the local communities in which it operates through the powerful platform of sports.
HBSE offers an energetic work environment built on collaboration, growth, and a quest to excel in everything we do. Prudential Center in downtown Newark, N.J. hosts more than 175 concerts, family shows and special events annually and is the fourth-ranked sports and entertainment venue in the U.S. by Pollstar and Billboard. It is home to the New Jersey Devils, a renowned NHL franchise with three Stanley Cup championships and a proud, passionate fan base.
The Philadelphia 76ers organization is one of the most storied franchises in American sports, led by some of the best and brightest minds across a diverse spectrum of industries, HBSE positions itself as one of the most pioneering, innovative global sports and entertainment businesses to date. The 76ers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, UFC and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the sports industry. The 76ers offer a best-in-class workplace culture built on collaboration, growth, and a quest to excel in everything we do.
OUR COMMITMENT TO DIVERSITY:
At HBSE, we engage, represent and reflect diverse voices of employees, players fans and communities. We are dedicated to hiring the best talent that is reflective of where we live, work and play – across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.
POSITION OVERVIEW:
Join the team that brings Prudential Center to life! Our Guest Service Team provides exemplary customer service to all guests at every event to ensure a safe and world-class environment. Hiring for the below roles will take place on the spot during our upcoming hiring fair on August 26, 2024.
*Please note, TO APPLY- You MUST complete the below survey**
CLICK HERE TO FORMALLY APPLY- https://hbsportsentertainment.formstack.com/forms/guest_services_usher_ticket_taker_job_f air_list
HOURLY RATE - $16.75/hour
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE BELOW:
- Greeters– responsible for greeting guests properly in various locations of the building, directing them to desired locations, and ensuring proper crowd flow
- Ticket Taker – responsible for scanning tickets appropriately upon entry and ensuring that invalid tickets are not permitted into Prudential Center
- Usher – responsible for maintaining assigned sections of seats by checking the area before and after an event, only permitting the correct tickets, monitoring crowd behavior, maintaining down aisles and reporting various incidents or needs to the appropriate parties
- Access Control – responsible for allowing only valid tickets or credentials into specific areas of the building, not permitting alcohol to leave designated spaces, and scanning tickets and/or providing wristbands or stamps to applicable guests
- Giveaway Staff – responsible for distributing programs or other promotional items to guests during ingress, event, or egress
- Fill In Staff/Breakers – all usher/ticket takers are expected to fill in any position as needed during any point of the event and will possibly become breakers during events to assist in giving coworkers breaks in various areas and positions around the building
- Concierge- responsible for creating a hospitable environment for guests visiting our premium areas, directing them to their desired location, escorting guests to lounge areas and maintaining a high-level of professionalism.
QUALIFICATIONS AND SKILLS
- Prefer demonstrated experience with customer service and problem-solving situations
- Bilingual is a plus, especially Spanish.
- Good communication and listening skills
- Acute sense of judgment, tact and diplomacy
- Able to work efficiently in a fast-paced environment
- Exemplify a strong commitment and willingness to provide excellent customer service
WORKING CONDITIONS:
Availability: Must be available to work 70% of events each month, mandatory events as determined by management, and able to report for the following schedule:
*Available to report by 5pm on weekdays (Monday through Friday)
*Available all day every Saturday and Sunday.
*Ability to work until 12:00am or later per event needs.
*Available to work holidays as needed.
Physical Requirements: This position requires employees to stand for approximately 4-6 hours, walk stairs, and the ability to lift and/or move up to 25 pounds.
Work Environment: This position requires that work be performed from in all concourses, seating bowl, and entrance locations at Prudential Center. Employees will be stationed next to exterior doors during the winter months and should dress accordingly. Work may be in steep areas (approx. 60 feet high).
