Salary: $110,000 - $120,000
Other Forms of Compensation: Bonus Eligible
At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.
We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.
Working as the Director of Catering Operations you are responsible for maintaining and establishing all costs and quality standards to ensure superior service and to maximize profits. You will work independently with a direct line to the client. You are expected to maintain excellent relationships with employees, guests and the client. You will be responsible for promoting the professional growth and development of the entire team. In addition, you will foster strong interdepartmental relations and integrate the catering service department with the facility plan of operations.
Key Responsibilities:
- Work directly with the Service Managers in other regions as well as all regional Catering Directors to ensure all catering events are carried out according to the standards of the company and client.
- Ensure high levels of customer service are executed for each event.
- Interview, hire, train, as well as assist with scheduling all butlers and captains within the local staffing pool.
- Conduct orientation for all Catering Directors/Managers regarding Company standards of service
- Handle and resolve all employee relations issues with the partnership of the team
- Execute all coaching, counseling and follow up training for all employees according to Company Policies and Procedures in partnership with the Director, Staffing Services.
- Performs related duties and special projects as assigned
- Supports Catering Directors and Managers with staffing budgets and maintains financial accountabilities as it relates to service
Preferred Qualifications:
- Bachelors degree is preferred or equivalent professional experience
- Strong knowledge of food, industry trends and fine dining points of service
- A minimum of 4-6 years of experience in managing catering events
- The ability to supervise food service and clean up is also essential
- TIPs certification required
- ServSafe certification recommended
- Superior quantitative, oral and written communications and problem-solving/strategizing skills
- Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
- Proactive mindset to anticipate and support changes in our business
- Conformity to the highest standards of personal integrity and ethical behavior
- Exceptional customer service abilities
Apply to Chartwells Higher Education today!
Chartwells Higher Education is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Chartwells Higher Ed maintains a drug-free workplace.
Associates at Chartwells Higher Ed are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1326117
Chartwells HE
KRISTINA MCCARTHY
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