Input client data using DHS' CARES database, as needed. Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders. Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc). Ensure security and residential aide and social service staff conduct new client orientation within 24 hours o... more details
Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.
CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.
CAMBA’s Evergreen Family Residence is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe and drug-free facility. It provides comprehensive case management services to 51 families in a transitional residence program for homeless families. The five story facility has rooms for various sizes, common areas and provides on-site security and socials services to stabilize their conditions in order to successfully transition into permanent housing.
Position: Shift Supervisor
Reports To: Assistant Program Manager
Location: 1144 Evergreen Avenue, Bronx, NY, 10472
What The Shift Supervisor Does:
- Input client data using DHS’ CARES database, as needed.
- Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
- Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
- Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
- Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
- Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor.
- Ensure inventory of security equipment is up to date.
- Ensure security of valuables and medications in safe/cabinet.
- Retrieve, observe and document client’s self-administration of medications, as appropriate.
- Utilize performance management systems to encourage the ongoing communication process with direct staff in order to develop, enhance, sustain, and improve the employees’ work performance.
- Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring.
- Implement strategies for effective team performance.
- Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
- Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
- Lead and participate in program meetings as requested.
- Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
- Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
- Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
- Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
- Prepare performance appraisals for direct reporting staff.
- Review and sign time sheets.
- In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
- Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
- May coordinate and facilitate groups and trainings
- May develop content for client programming to maximize contract goals and performance targets.
- May conduct initial intake or initial and/or periodic assessments of clients
- May prepare marketing materials for the program.
- May reach out and market the program to the community in order to obtain resources for clients.
Minimum Education/Experience Required:
- HS Diploma or GED and 3 years applicable experience, or Associate’s degree (A.A.) and 2 years applicable experience, or Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.
Other Requirements:
- Must obtain and maintain First Aid/CPR certification.
- Must obtain and maintain certification in overdose prevention.
- Must obtain and maintain F-80 Fire Safety Coordinator certification
- Must obtain and maintain CPI (Crisis Prevention) certified
- Bi-lingual preferred.
Compensation: $47,500 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.
Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.
CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.
