Description
Visual Design & Engagement Manager (Administrator IV) - Grade 19
Executive Service
(This position serves at the pleasure of the Appointing Authority)
Open Recruitment
The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) Office of Customer Engagement is looking for a team member to create and design memorable graphics and communication strategies for our customers.
As the Visual Design and Engagement Manager our ideal team member will split their time working in the community to understand the needs of our customers then bringing back what they’ve learned to create and design dynamic visual communications that will ensure no Marylander is left behind.
If you are a seasoned graphic design professional and “people-person”, with a calling to help your community, apply today!
The Visual Design and Engagement Manager serves as a liaison between the Motor Vehicle Administration (MVA), Outreach partners, and the public. This managerial level work overseeing the MVA brand identity, graphic design and outreach opportunities. The incumbent is responsible for developing and implementing graphics and communication outreach strategies to reach diverse groups of Marylanders across the state. In addition, the position is responsible for creating and delivering in-person and virtual presentations, representing the MVA at in-person events, and operating programs for vulnerable populations across the state.
This position will develop and oversee the production of all critical and non-critical signage, graphics, and other visual communication items. The position is responsible for supervising the Print Shop Manager to create and design a variety of products. In addition, the manager supports and provides back-up functionality to the Director of Outreach and Operations. The Visual Design and Engagement Manager will attend outreach events throughout the state and distribute resources including marketing materials and toolkits to assist Marylanders with information on all major MVA processes, initiatives, and resources. The manager is responsible for researching and assisting partners with outreach needs and training.
Responsibilities include the following:- Directing and guiding production of printing, signage, and graphic design services that are required for MVA to effectively communicate with its externals and internals customers.
- Conceptualizing and developing graphics for murals, brochures, signage, infographics, and other materials as request by the Chief Engagement Officer. Responsible for generating and presenting visual solutions and identifying opportunities for proactive improvements
- Creating and managing MVA branch visual identity. Coordinating uniform wayfinding, signage, and other navigation tools that results in proper customer flow.
- Facilitating of translations for outreach and graphics where needed. Acting as photographer and/or visual coordinator to correctly portray MVA communication and outreach campaigns
- Coordinating and attending outreach events across the State to implement MVA outreach initiatives, including weekend and non-business hours events.
- Leading creative design on MVA outreach toolkits and serve as ambassador for all outreach campaigns. This includes the planning, developing, implementing, coordinating, and monitoring.
- Researching appropriate giveaways and marketing items for individual campaigns and act as purchaser with responsibility for state credit card
- Researching events and locations for MVA outreach campaigns and will be responsible for coordinating attendance and day of plans. Identifying and educating protentional partnerships with non-profits, schools, and other impactful partners.
- Managing internal volunteer registry to assist with outreach opportunities. Responsible for training internal volunteers on specific outreach campaigns. Preparing "to go" kits for volunteers for campaign.
- Writing bulletins, campaign blurbs, and other marketing style content to reach specific audiences.
- Managing and directing special projects as assigned by the Director of Outreach and Operations.
Ideal candidates will possess:- Proficient in Microsoft Suite, Google Suite
- Effective written and verbal communication skills
- Ability to articulate visual design decisions and follow through on feedback and revisions
- Proficient in Graphic Design Software (Adobe Creative Suite: Illustrator, Photoshop, InDesign, Express, etc.)
The current vacancy exists in MDOT MVA’s Office of Customer Experience in Glen Burnie, MD (Anne Arundel County).
MDOT offers a generous and competitive benefits package.
You can learn about our amazing benefits here: MDOT Benefits Guide
*Connecting You to Life's Opportunities*
Qualifications
Preferred Qualifications
Education: A bachelor’s degree in visual design, communications or related field.
Experience: Six (6) years of experience in administrative staff or professional work. *Five (5) years of experience in a graphic design-related field, with a proven track record of delivering exceptional client and customer experiences. And three (3) years of project coordination experience in a design or visual-based communications role.
*Selective Qualification recruitments are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skill, or ability). No substitution is allowed for a selective qualification.
Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a master's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher-ranking commissioned officer on a year-for-year basis for the required experience.
Licenses & Certifications
Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
Additional Information
To Apply:
Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd . The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719.
Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org ) or World Education Services: International Credential Evaluation (https://www.wes.org/).
The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1BVisa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
The incumbent in this position is not a member of a covered bargaining unit.
The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.
The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.
Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer
Issued: 06/12/2024
