Position Summary...
What you'll do...
The Customer Care Self-Service Group manages several interactive offerings across phone and chat channels to resolve customer issues and inquiries quickly and completely. We leverage the latest LLMs, tools, and methodologies to build Generative AI solutions for voice and messaging applications, processing many millions of conversations annually. Our work reduces customer effort, increases customer satisfaction, and reduces Walmart operational costs – we have an ambitious multi-year roadmap and are looking for a strong engineering manager to lead the Chat Assistant team through this journey.
We're looking for a Senior Manager, Software Engineering to lead a team that is focused on creating initiatives for future strategies. This is a high-impact, high-visibility role within the organization with expectations to deliver immediate results. In this role, you'll primarily be responsible for creating a long-term strategy for Store Item Platform and a transformative path for a talented group of engineers.
What you'll do:
- Own Walmart Care Chat Assistant engineering, leveraging GenAI and bot technologies to resolve customer issues and improve customer experience. Solve for customer pain points, business objectives, and platform improvements to continuously improve our rate of impact and return on investment.
- Lead the work of 12 to 20 engineers for assigned Engineering projects by providing pertinent documents, direction, and examples; identifying short- and long- term solutions and timeline; reviewing and approving proposed solutions; implementing new architectural patterns; and performing design and code reviews of changes.
- Support the development of applications leveraging F#, Python, and FE technologies (React Framework & Typescript, native iOS and Android applications).
- Build, develop and guide high-performing talent for the Care Assistant Engineering team. Meet 1-on-1 with engineers to coach and discuss career objectives and growth opportunities.
- Support business objectives by collaborating with internal partners to identify opportunities; addressing high-priority initiatives (for example a business strategy, technical feasibility, implementation alternatives); identifying short- and long-term solutions; and leading cross-functional partnership.
- Lead the discovery phase of medium to large projects to come up with high level design by partnering with the product management, project management, business and user experience teams; obtaining cross-function approvals; driving proof-of-concept; and implementing prototypes to validate ideas.
- Utilize industry research to improve Walmart's technology environment by analyzing industry best practices; benchmarking industry against internal processes and solutions; researching or influencing future industry solutions for fit with internal needs; and defining software development guidelines, standards and processes.
- Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.
- Create a collaborative environment across geographies for delivering best services to customers around the globe.
- Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.
- Provide supervision, mentoring and development opportunities for associates who report into you.
- Identify, attract, and retain diverse and inclusive team members; build a high-performing team; embrace diversity in all its forms; and actively support diversity goal programs.
What you'll bring:
- 10+ years of relevant experience in building highly resilient, highly scalable systems
- 5+ years of experience as a Technical Lead or Managerial role.
- Hands on experience with Java, Spring Boot, Cloud (Azure/GCP/AWS), Kafka (or other messaging service), GraphQL and NoSQL (Cassandra, Cosmos etc.)
- Should be hands on writing/reviewing design & code.
- Strong desire to drive change, and ability to adapt to change quickly. Proficient in new and emerging technologies.
- Ability to balance the long-term "big picture" and short-term implications of design decisions.
- Exceptional communication and interpersonal skills - including negotiation, facilitation, and consensus building skills; ability to influence and persuade, without direct control.
- Mentoring/coaching staff engineers and other Engineers.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
About Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work
We use a hybrid way of working that is primarily in the office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for a purpose, and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.
Benefits & Perks:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
?
?
?
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
?
For information about PTO, see https://one.walmart.com/notices.
?
?
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
?
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
?
For information about benefits and eligibility, see One.Walmart.
?
Hoboken, New Jersey US-10279:The annual salary range for this position is $132,000.00-$264,000.00
?
Sunnyvale, California US-04396:The annual salary range for this position is $143,000.00-$286,000.00
?
?
?
?
?
?
?
?
?
?
Additional compensation includes annual or quarterly performance bonuses.
?
Additional compensation for certain positions may also include:
?
?
- Stock
?
?
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area. Option 2: 7 years’ experience in software engineering or related area.
2 years’ supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
221 River St, Hoboken, NJ 07030, United States of America
