Responsible for proactively soliciting business. The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Turns business over properly and in a timely fashion for proper service delivery in accordance with brand standards... more details
Job Number 24104910 Job Category Sales & Marketing Location The Ritz-Carlton San Francisco, 600 Stockton Street, San Francisco, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Responsible for proactively soliciting business. The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Turns business over properly and in a timely fashion for proper service delivery in accordance with brand standards. Creates opportunities to grow the account base through customer interactions. CANDIDATE PROFILE Education and Experience Required: • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years’ experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area. CORE WORK ACTIVITIES Understanding Market Opportunities and Driving Revenue • Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. • Partners with counterpart to effectively manage the business opportunity. • Responds to and manages larger and more complex incoming opportunities for the property. • Identifies, qualifies and solicits new business to achieve personal and property revenue goals. • Focuses efforts on accounts with significant potential sales revenue. • Develops effective sales plans and actions. • Works with partners to develop creative ideas and proposals for events. • Maximizes revenue by upselling packages. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities based on market conditions and individual property needs. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Handles complex business with significant revenue potential as well as significant customer expectations. Building Successful Relationships • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Provides excellent customer sales service in order to grow share of the account. • Manages and develops relationships with key internal and external stakeholders. Additional Responsibilities • Utilizes intranet for resources, templates, and information. • Participates in site visits. • Develops and facilitate execution of contracts as required. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Executes brand’s Customer Service Standards and property’s Brand Standards through the sales process. California Applicants Only: The pay range for this position is $30.361 to $64.900 per hour. Colorado Applicants Only: The hourly pay range for this position is $30.361 to $59.001. Hawaii Applicants Only: The pay range for this position is $36.736 to $64.900 per hour. New York Applicants Only: The pay range for this position is $30.361 to $64.900 per hour. Washington Applicants Only: The hourly pay range for this position is $30.361 to $64.900. In addition, the position is eligible for a quarterly bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. The application deadline for this position is 28 days after the date of this posting, June 19, 2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
