Enhances product knowledge through regularly scheduled training sessions. Supports marketing campaigns and promotional offers to help optimize revenue Interface with customers to manage higher-level work or job requirements requiring a specific production knowledge or skill. May serve as on-site/off-site sales coordinator. Serves customers by providing product and service information and resolving product and service problems. Resolves product or service problems by clarifying the customer's com... more details
Field Specialist I, Customer Liaison
POSITION PROFILE
The Field Specialist I, Customer Liaison position is assigned to key customer sites. In addition to delivering certain contracted services, this position is responsible for interfacing with the client to determine the best way to meet current and future needs and for building a positive relationship with the customer in order to grow the account. May have on-site/off-site or third-party job coordination and/or job consulting responsibility. Position is responsible for supporting the marketing efforts of Ricoh services to external customers and with day-to-day support on projects. Will maintain a high level of customer interaction with a focus on growing volume and new business for the site. In some cases, this position may also be responsible for technical support for equipment, production and job requirements. This is an exempt position that requires specific customer knowledge.
Job Duties and Responsibilities
Enhances product knowledge through regularly scheduled training sessions.
Supports marketing campaigns and promotional offers to help optimize revenue
Interface with customers to manage higher-level work or job requirements requiring a specific production knowledge or skill.
May serve as on-site/off-site sales coordinator.
Serves customers by providing product and service information and resolving product and service problems.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Liaison between internal stakeholders, marketing team, and external stakeholders to gather
information, communicate information, and ensure overall communication flow profiles within an
account.
Performs other duties as assigned
Qualifications (Education, Experience and Certifications)
Typically Required:
BA/BS preferred or equivalent experience.
3-5 years related field experience.
Proficient in PowerPoint and able to create professional, executive presentations.
Experience with digital marketing and graphic design preferred.
Requires experience in operation of the most advanced machines, performing complex jobs.
Customer Service experience is required.
KNOWLEDGE, Skills And Abilities
Possesses excellent written and verbal communication skills and ability to problem-solve.
Possesses excellent prioritization and organization skills and ability to multitask.
Creative, out-of-the-box thinker
Ability to effectively communicate with both external and internal customers and stakeholder.
Working Conditions, MENTAL aND PHYSICAL DEMANDS
Handles time demands by working normal working hours and being on call when needed.
Open availability, Remote, on-premise, virtual or hybrid
Works in a typical office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
Communicates daily and weekly with department.
Work assignments are highly diversified. New alternatives are regularly developed. There is often no precedent established for problems encountered.
Requires ability to work in a production facility, adapting to moderate to high noise levels.
Copes with moderate stress level by adapting to and coping with stressful situations in a positive manner.
Some physical effort is required; often requires standing 4 hours a day at a copy machine.
May be required to move supplies by lifting 50 lbs. from the floor to waist height, carrying 10 feet and lowering back to the floor.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.