Georgetown’s Campus Recreation at Yates Field House provides students and members with an opportunity to participate in a program that encourages and supports a healthy lifestyle in a fun environment. Job Overview The Customer Service Coordinator serves as the primary customer service staff for various student, member, and customer needs - responsible for staffing the main office, front desk, fitness floor, and the Pro Shop in Campus Recreation. Additionally, they assist the Senior Associate Dir... more details
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Requirements
Customer Service Coordinator - Campus Recreation at Yates Field House - Georgetown University
Georgetown’s Campus Recreation at Yates Field House provides students and members with an opportunity to participate in a program that encourages and supports a healthy lifestyle in a fun environment.
Job Overview
The Customer Service Coordinator serves as the primary customer service staff for various student, member, and customer needs - responsible for staffing the main office, front desk, fitness floor, and the Pro Shop in Campus Recreation.
Additionally, they assist the Senior Associate Director with the day-to-day operation of the membership office, front desk, and Pro Shop by processing memberships and point of sale transactions, maintaining member accounts, communicating promptly with members and customers about experiences and resolving complaints and concerns via phone - in person or by email, and troubleshooting Membership office technology and programming issues.
Work Interactions and Work Mode Designation
Reporting to and working with the Senior Associate Director, the Customer Service Coordinator works other professional staff members to maintain a high level of customer service to members and customers of the Campus Recreations.
They are responsible for interviewing, hiring, training, scheduling, and managing the Customer Service Representatives, Fitness Attendants, and Facilities Operations staff, and Fitness Attendants who support various areas in Campus Recreation; and assists Campus Recreation program managers with programming and events in the Field House.
This position has been designated as On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Requirements and Qualifications
- High School diploma or certified equivalency – preference for BA/BS in Recreation Management, PE, or Health Services
- 2 years of management experience
- Certifications: Lifeguard, First-Aid, CPR, AED, Bloodborne Pathogen, and Pool Operations
- Pleasant and cooperative demeanor
- Strong interpersonal skills and customer service orientation
- Ability to multitask, prioritize and manage time effectively
- Strong skills in active listening and phone contact handling
- Ability to efficiently document communication
- Knowledge of Microsoft Office, Microsoft Excel, and Google Suites
- Availability and willingness work on weekends
Trainings will be provided on-site and must be completed within 60 days of hire.
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Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.
