Job Abstract

DUTIES
Operates the police radio equipment and dispatches police to calls for service. Maintains district channel activities and keeps track of the arrivals, locations and statuses of units assigned to them. Maintains familiarity with the streets of the City and the various social agencies available to assist those in need. Answer incoming calls placed to 9-1-1 or non-emergency telephone lines. Determine nature of problem and when appropriate, connect caller to another agency for handling. Have the ability to display compassion and empathy toward callers at all times; utilizing different techniques to calm the caller when needed. Generate a Computer Aided Dispatch (CAD) incident for public safety response by obtaining and entering pertinent information relative to the incident into the computerized dispatch system. Follow procedures, assign each incident the appropriate coding and prioritization. When a response is not needed, make appropriate referrals as needed to the caller. Make computer inquiries into the CAD system or other database utilized by the department, as needed. Contacts other agencies when needed, that is, Fire, EMS, Utilities, Dog Warden etc. Performs any other duty as directed by proper authority. Must be organized, able to multi-task, remain calm under a great deal of stress and pressure, possess the ability to assess a situation quickly and use good judgment, know and follow organizational directives, policies & procedures, and rules & regulations.

Work Hours
The Public Safety Communications Center operates 24 hours a day, seven days a week, 365 days a year. Communications Specialists work various schedules which include days, nights, weekends, holidays, and overtime. Employees are restricted to working 16 hours in a 24 hour block of time.

12 Hour Shifts: 0630 – 1830 / 1830 – 0630 Working 2 on, 2 off and every other Saturday, Sunday, Monday off

MINIMUM QUALIFICATIONS
A High School Diploma or GED is required. A valid State of Ohio Driver’s License or State ID is required. Must be able to type at least 30 words per minute.

Must be able to pass a detailed criminal background check, drug test and physical.

Must pass any certification testing required to perform the duties of the position and maintain said certifications as required. Certifications include those required to access national, state and local criminal databases (LEADS/NCIC, LERMS) as well as a 40-hour public safety tele communicator course. Instruction in these or any other job specific certifications will be provided as part of employee’s training.

Must be organized, able to multi-task, remain calm under a great deal of stress and pressure, possess the ability to assess a situation quickly and use good judgment. Must have excellent verbal and written communication and people skills to relay vital information quickly and effectively.

NOTE: Minimum qualifications must be met as of the last day of the filing period unless otherwise stated

RESIDENCY CREDIT
In accordance with the Ordinances of the City of Cleveland: A person who has had as his/her primary residence in the City of Cleveland for at least one year at the time of filing a Civil Service application, and desires to take an entry-level Civil Service examination, shall, if a passing grade on the written examination is attained, have ten (10) points added to his/her passing score. (NOTE: Not all Examinations consider residency credit in the scoring process) To substantiate a claim for residency points, Applicants must UPLOAD LEGIBLE COPIES of the following:

A signed and notarized Residency Affidavit available on the City’s website here:
https://www.clevelandohio.gov/sites/clevelandohio/files/AffidavitOfResidency0321.pdf

VETERANS’ PREFERENCE
Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant’s supporting documentation indicates more than fifteen percent (15%) service connected disability.

NOTE: Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.