We are looking for an On-call Food Services Supervisor to lead our catering staff. You will motivate our union and non-union staff to provide excellent customer service. Responsibilities include ensuring efficient catering operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We’ll expect you to lead by example and uplift our staff duri... more details
POSITION SUMMARY
We are looking for an On-call Food Services Supervisor to lead our catering staff. You will motivate our union and non-union staff to provide excellent customer service. Responsibilities include ensuring efficient catering operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our events run smoothly and customers have pleasant experiences.
POSITION DUTIES
Oversee employees, including union and non-union supervisors during busy events
Preserve and execute excellent levels of internal and external customer service
Maintain a strong presence on the floor during events to oversee execution of event plans
Train and instruct food and beverage employees on procedures, equipment, service standards, etc…
Organize and monitor set-up of assigned catering events.
Enforce food service sanitation and safety, food handling procedures
Coordinate with other departments including culinary, sales, operations, housekeeping, and any other division in order to solve problems and meet client expectations
Work with Director of Ops and Scheduling Department regarding proper staffing levels for events
QUALIFICATIONS
Minimum 2 year of proven experience in a food and beverage managerial role.
MS Word, MS Excel, POS Proficient, MICROS a plus
Ability to work all shifts including nights, weekends and holidays as needed
Good written and verbal communications skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to execute instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Union Experience a plus
WORKING CONDITIONS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; stand and use hands to finger, handle or feel. Position also includes frequent temperature changes (walk-ins, freezers) for short periods. Must regularly lift and or move up to 100 pounds. Must be able to withstand loud noise in the environment
ASM Glocal is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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