Job Abstract

Purpose:
Provide triage, clinical care, screening, diagnostic testing, and assisting providers with patient exam and procedures for acute care and occupational health services. Provide support to patient registration as needed.

Responsibilities:

• CLINICAL:
  • Accompany patient to the exam room and verify identity.
  • Collection of patient information, past medical history, medication review and health screening per rooming guidelines.
  • Obtain vital signs, prepare patient and room, set up instruments and equipment needed to complete the visit.
  • Assist provider with the patient exam and procedures.
  • Completes orders and referrals.
  • Schedule patients for advanced care with specialists or clinical services.
  • Relay instructions, provides health education and plan of care to patient/family.
  • Performs direct patient care and assists with a variety of orthopedic and wound related care including clean and dress wounds, splinting and application of prefabricated durable medical equipment.
  • Instruct patients on care for their injury and use of durable medical equipment.
  • Administers medications, vaccines and breathing treatments according to provider order and following departmental protocols.
  • Performs medical testing, including EKG, audiology, and spirometry.
  • Performs full audiogram and screening audiometry following National Institute for Occupational Safety and Health standards.
  • Performs spirometry following National Institute for Occupational Safety and Health standards.
  • Follow protocols for specialized occupational health physicals and surveillance programs.
  • Conducts respiratory fit testing.
  • Follow established procedures for the collection and processing of specimen/cultures for analysis including the appropriateness and stability of sample.
  • Maintains competencies in techniques to obtain specimens via nasopharyngeal, nasal, oropharynx, capillary, wound, urine, etc.
  • Performs point of care testing according to protocol.
  • Performs drug and alcohol testing following chain of custody protocols and approved standards for urine, saliva, hair, breath, blood collection.
  • Complies with equipment maintenance, completes logs and calibrations according to protocols.
  • Complies with regulatory agencies.
  • Reports equipment malfunction and concerns to Team Leader.
  • Stocks supplies and reports low inventory according to protocols.
  • Recognizes critical, abnormal, and unacceptable results and follow up according to established protocols adheres to established laboratory policies in areas of procedures, methods, quality control, quality assurance and safety.
  • Screen and monitor the acuity of patients within the waiting area.
  • Prioritize patients based on acuity and type of service.
  • Informs care team of patients in distress and acts as a first responder in emergent situations.
  • Maintains and cleans rooms and equipment according to protocols and manufacture guidelines.
• REGISTRATION:
  • Provides a warm greeting to all patients, guiding them through use of self-arrival technology or by leading them through the registration process and enrollment in MyUPMC patient portal.
  • Registers occupational health patients following employer and workers compensation panel guidelines.
  • Obtains, verifies, and updates demographic, financial and guarantor information into the scheduling/financial system.
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Obtains signatures of patient or family member for consent of treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
  • Collect co-payments and any other applicable payments at the point of service.
• Performs in accordance with system wide competencies/behaviors.
• Performs other duties as assigned.

• Must have two years of clinical experience.
• Must have a minimum current employment of 6 months with UPMC Retail Medicine.
• Must obtain Medical Assistant Certification prior to promotion to Senior.
• Successfully obtains other required certifications as described below.
• Must be in good standing with HR and Practice Manager.
• Ability to multi-task, work independently and with a team of care givers.
• Must be able to adapt to variable workload and work with a diverse patient population.
• Must be able to remain calm and respond to emergent situations.

Licensure, Certifications, and Clearances:

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Certified Medical Assistant (CMA)
• Certified Professional Collector
• Act 31
• Act 33
• Act 34
• Act 73

UPMC is an Equal Opportunity Employer/Disability/Veteran