Title: Learning Management Systems (LMS) Analyst Reports to: Director of Learning & Development Location: 305 7 TH Avenue, New York, NY 10010 Schedule/ Hours: 35 Hours a week, Exempt Salary: $60,000-$65,000/year The LMS Coordinator will support the agency’s training objectives and employee training compliance by supporting the administration and maintenance of the learning management system (LMS). This position provides technical and administrative support to the GSS staff as required for use of... more details
About Us Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! Benefits For Full Time Employees Benefits/Perks: Tuition Assistance Program Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays) Healthcare Plans (Medical, Dental, Vision, and Pet Care) 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) Candidates hired in this position will work in person but will have the flexibility to work remotely when program need allows. Overview Title: Learning Management Systems (LMS) Analyst Reports to: Director of Learning & Development Location: 305 7TH Avenue, New York, NY 10010 Schedule/Hours: 35 Hours a week, Exempt Salary: $60,000-$65,000/year The LMS Coordinator will support the agency’s training objectives and employee training compliance by supporting the administration and maintenance of the learning management system (LMS). This position provides technical and administrative support to the GSS staff as required for use of the Learning Management System. Responsibilities Administer Manage staff accounts, groups, courses, and communities across learning platforms. Create and manage training sessions and rosters. Administer evaluations. Provide support to system upgrade projects associated with the LMS. Monitor system workflows. Provide LMS reports and metrics as requested. Provide support to publish and test e-learning modules in LMS. Organize Organizes and coordinates course materials as well as pre- and post- requirements in collaboration with the training coordinator. Organize and prepare course resource materials shared in the LMS. Maintains records of attendance and successful completion of training in collaboration with the training coordinator. Develops or assists with development of and maintains division-specific training calendars; tracks required initial and refresher training schedules in collaboration with the training coordinator. Maintain, refresh, and distribute comprehensive GSS tracking reports. Support Identify, research, and resolve staff questions and issues. Monitor support inquiries and respond to LMS related concerns. Assists collaborative work group(s) and other training staff with their assigned duties. Researches and examines training products, reviews samples, demonstrations, and website content, and suggests additions or enhancements of the division’s training library to the collaborative work group(s). Performs other related duties as assigned. Partner Partner with supervisors and leadership across GSS to support their teams LMS access and reporting needs. Collaborates with outside consultants and GSS peers in support of system administration and maintenance activities. Collaborates with training staff and collaborative work group(s) in support of the design, drafting, and/or acquisition of new training resource materials. Communicate Customizes and delivers LMS-related communication based on division-specific communication plans. Performance Objectives for FY24-FY25 Coordination Workflow: Within the first ten weeks, develop proficiency with the tools and templates as used in learning and development coordination involving the LMS. This includes learning management system participant registration and session management, survey tool(s), Microsoft Outlook templates and groups, Zoom registration, PDF signature and workflow, and Microsoft Excel, and Microsoft PowerPoint. Supervisor Outreach: During the first fifteen weeks, connect with targeted supervisors across our program divisions to determine their communication preferences, staff experience with the LMS, and top LMS access/ experience priorities. With the input and support of the learning and development team, create a plan for consistent and proactive outreach based on preference data and our department’s strategic objectives. Team Collaboration: During the first two months, meet with members of the ARE and key contacts in other support divisions. Demonstrate taking initiative to help others, to learn your colleagues’ communication preferences and working styles, to anticipate and communicate potential workflow and collaboration problems, and to utilize humble inquiry to build collaborative work relationships. LMS Curriculum and Playlist Workflow: Within the three months, develop proficiency with the tools and templates as used in curricula and playlists involving the LMS. This includes the learning management system catalog management and reporting systems. Service and Support: Contribute to the development of a quality assurance rubric for LMS access and experience within the first three months. Contribute to the baseline measurement and reduction in wait time for LMS support and coordination requests over the first six months. Contribute to the increased awareness of costs and time constraints for LMS support and coordination. Support the identification of performance improvement targets withing the first six months. Culture: Demonstrate responsiveness in using compassion and optimism to support a culture of learning in our team and with our partners around the agency. Required Skills/Abilities Strong interpersonal skills. Excellent written and verbal communication skills. Strong attention to detail and effective organization skills. Proven ability to manage time and prioritize tasks to meet deadlines. Excellent critical thinking skills to help resolve problems and make decisions. Preferred Skills Proficient with Microsoft Office Suite and related program software. Ability to use Microsoft Excel to create pivot tables, graphs, and charts. Education and Experience Associate’s degree required. At least two years of experience in a related field highly desired. Additional Information Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with. Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.
