Support all PCs, phones, IT peripherals, and IT infrastructure in the office. Document work thoroughly in the IT incident ticketing system. Handle escalated incidents from IT Technicians or the Service Desk. Provide technical support during events, conferences, and meetings, both on-site and off-site as needed. Assist with office administration activities, projects, and priorities as assigned. Collaborate with internal IT groups during projects and activities. Respond to power, HVAC, network, an... more details
Key Responsibilities
Support all PCs, phones, IT peripherals, and IT infrastructure in the office.
Document work thoroughly in the IT incident ticketing system.
Handle escalated incidents from IT Technicians or the Service Desk.
Provide technical support during events, conferences, and meetings, both on-site and off-site as needed.
Assist with office administration activities, projects, and priorities as assigned.
Collaborate with internal IT groups during projects and activities.
Respond to power, HVAC, network, and other outages, both planned and unplanned.
Perform special projects and duties as assigned.
Qualifications
3+ years of experience in a corporate environment.
3+ years of technical support experience.
Proficient in supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word.
Experience with Cisco VoIP phone and voicemail systems.
Skilled in supporting web conferencing tools, particularly Zoom and Microsoft Teams.
Experience with Apple and Android mobile devices and OSes.
Competent in configuring and supporting printers and multifunction devices.
Familiar with using ServiceNow to log IT incidents.
Network troubleshooting knowledge.
General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues).
Experience with audio-visual equipment support and troubleshooting.
Strong customer service orientation with a proactive attitude and follow-through skills.
Analytical and problem-solving skills.
Ability to work well in a team environment with minimal supervision.
Strong written and oral communication skills.
Ability to effectively contribute to project documentation.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
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