Job Abstract

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

About This Role:

The Wells Fargo Digital Design Innovation team creates digital Commercial Banking and Corporate & Investment Banking experiences that allow our customers to manage their company’s relationship with Wells Fargo confidently and securely and support their business operations. We work closely with Product and Technology partners to ensure our vision and designs are outcome-oriented and customer-centric with a keen focus on delivering value to our customers and for our business. Holistic experience strategy ensures we frame problems effectively to address key needs and pain points throughout the customer journey. While we have individual expertise across product design, content design, research, and design delivery and operations, we all act as empowered designers and leaders, informing and influencing outcomes with clear rationale. Our team works hard, works together, and is relentless in making sure the voice of our customers is with us every step of the way.

As a Senior Content Designer, you will be responsible for defining, planning, and creating consumable, customer-centric information design and content for our B2B customers, simplifying complexity through uncomplicated information hierarchy, approachable language, and clear instruction. As part of cross-functional teams, you will inform and influence digital product strategy for customer experience outcomes through a multitude of content strategy activities and methods.

In this role, you will:

• Develop and execute customer-focused content, including UI copy, labels and definitions, in-flow and on-screen messages, and help content in compliance with channel and content standards

• Engage across multiple teams to gather and clarify content and requirements

• Collaborate with Experience Design teams to ensure consistency across deliverables to inform editorial standards and considerations

• Work with project teams to establish timelines and due dates for specific deliverables and provide ongoing status

• Estimate project scope and managing partner teams’ expectations around process, deliverables, and timelines

• Analyze content for consistency, accuracy, adherence to Wells Fargo style and brand standards, and user experience implications

• Collaborate and consult with Content Design and Experience Design peers, colleagues and mid-level managers to resolve issues and achieve goals; may lead projects, teams or serve as a mentor for lower level staff

Required Qualifications:

• 4+ years of Content Strategy or Content Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of UX writing experience for online and mobile products

• Demonstrated experience with UX design processes, including User-Centered Design principles

• Demonstrated experience creating UI content, audits, plans, lexicons, customer facing help content, and interactive message specifications

• Omni-channel (browser, tablet, smartphone) writing experience for responsive design

• Demonstrated experience with American for Disabilities Act (ADA) accessibility compliance requirements and implications for content

• Previous experience in financial services

• Previous experience working with design systems and established standards

• Proficiency with Figma/FigJam, Confluence, JIRA, MS Teams, and standard browsers/office productivity tools

• Portfolio being able to showcase your work

Job Expectations:

• This position is not eligible for Visa sponsorship

• This position is a hybrid work model and will not be a telecommute position, must be willing to work out of San Francisco, CA, New York, NY, or Charlotte, NC approximately 3 days a week

Pay Range:

• Charlotte, NC: $84,000 - $149,400

• New York, NY: $100,800 - $179,200

• San Francisco, CA: $100,800 - $179,200

Pay Range

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.