Job Abstract

Position Summary

The Product Program Manager (PPM) is responsible for the coordination and implementation of all aspects of the world-renowned Girl Scout Cookie Program and the Fall Product Program within an assigned area, working closely with volunteers. The Product Program Manager plans, develops and executes the program components and tasks on behalf of the assigned area and specific program components for the entire Girl Scouts of Greater Los Angeles council. The PPM is responsible for coordinating all facets of these product program campaigns to meet or exceed programmatic and revenue goals. Success in this position requires the ability to lead complex programs in a fast paced environment with strong project management and organizational skills, attention to detail, extensive teamwork, creative/critical thinking and outstanding customer service skills. Hands on Girl Scout knowledge and experience would be outstanding!

Essential Duties & Responsibilities

• To provide courteous, consistent, professional and knowledgeable customer service.
• Participate in the planning, implementation, and post program components of the product programs (Fall and Cookie Programs). Plan specific program elements individually and/or with a team on behalf of the entire council wide product program.
• Coordinate, reconcile and submit initial order.
• Coordinate initial order delivery; maintain strong working relationship with external delivery agent.
• Coordinate regional boothing (i.e., store front selling) with Boothing Chairs within assigned area/Service Units.
• Coordinate product distribution locations, volunteer and staff training and management, and inventory management and daily balancing.
• Resolve issues and conflicts regarding product programs.
• Recruit, train and place product program volunteers into various roles.
• Meets or exceeds regional and council-wide product program and sales goals.
• Cultivates and develops relationships with volunteers create partnerships that enhance and support the Product Programs.
• Design, develop, lead, implement and participate in product program pre-program kickoff and reward events.
• Ability to work independently and as part of a large team.
• Manage debt collection.
• Attend periodic area/Service Unit meetings to represent and advocate for the Product Programs
• Work closely with Membership, Girl and Volunteer Experience, Marketing, Properties and all other GSGLA departments for the enhancement of Product Programs.
• Train area/Service Units and troops, as needed.
• Other duties as assigned.

Council Overview

Qualifications (Minimum Education and Experience)

• Lift or move up to 25 pounds repeatedly during product program campaigns.
• Able to work evenings and weekends as needed.
• Current driver’s license, auto insurance and ability to travel locally.
• Ability to work independently and be self-motivated.
• Good interpersonal and conflict resolution skills.
• Understanding of financial and statistical reports.
• Knowledge of database software, internet, spreadsheet & word processing software.
• Good organizational and problem-solving skills.
• Ability to motivate and delegate as well as handle multiple tasks.
• Perform tasks willingly and accept the diverse responsibilities of the job.
• Bachelor’s degree preferred.

Additional Organizational Requirements

• Subscribe to the principles of the Girl Scout Movement.
• Demonstrate a strong work ethic, integrity and honesty in all professional situations.
• Possess a positive attitude with strong work ethic, integrity. honesty, and sense of humor.
• Must be flexible, adaptable and willing to thrive in an ever changing/fast-paced environment
• Develop and maintain sensitivity to employee diversity in the workplace.
• Behave in ways that demonstrate respectful treatment of other employees, volunteers and girls.
• Practice pluralism and be inclusive with the services provided.
• Compliance with State-mandated reporter requirements is an essential function of this position.
• Attend GSGLA signature events and certain other activities/events (including cookie cupboards, etc.) as assigned.
• Abide by a duty of loyalty to GSGLA and give preference to the business and mission of GSGLA over that of other organizations and your own business interests.

Physical Requirements

• The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. while performing this work, the incumbent:
  • Will spend time sitting, utilizing the computer.
  • Will spend time standing/walking throughout the facilities.
  • Must travel via personal vehicle or public transport to various facilities throughout the region.
  • May lift to 15 lbs. periodically. If more, the incumbent must request assistance.
• The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits / Other

GSGLA and its employees support an inclusive environment and values the individual traits, skills and talents of all staff, volunteers, girls, prospects, and donors. Employees of GSGLA receive a competitive slate of benefits and paid time off, including the closure of its offices the second and fourth Monday of every month. Full time staff are eligible to opt into plans that cover Medical, Dental, Vision, Life and even Pet Insurance, as well as a 403(b) plan.

Diversity, Equity, Inclusion, Access & Advocacy Statement

Girl Scouts of Greater Los Angeles is committed to building a diverse staff that reflects the communities we work alongside, and we value equity and inclusion in our workplace. We encourage applications from individuals in all groups and communities, different walks of life, and those belonging to communities historically excluded. As an organization committed to making the world a better place, it is essential that we incorporate a diverse, equitable and inclusive lens into all aspects of our work. We encourage applicants with a global perspective and a commitment to values around diversity, equity, and inclusion to apply.

Vaccination Policy

Girl Scouts of Greater Los Angeles requires its employees to be vaccinated against COVID-19, subject to certain exemptions as required by law. New hires working at Girl Scouts of Greater Los Angeles must be fully vaccinated upon hire. Please contact the Human Resources Department for a copy of the vaccination policy.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.