The Senior Clerk greets the patients at the front desk, performs arrival and patient check out procedure. Collect co-pays, posts charges and schedules follow up appointments. Provides the highest level of customer service to all visitors, patients, and guests. Performs diversified and complex clerical duties. Prioritizes assignments and organizes functions to insure effective clerical procedures. May have work leader responsibilities.
RESPONSIBILITIES:
Greet patients and perform arrival and check-out procedures.
Notifies physician support staff that patient has arrived.
Enter charges and schedule follow up appointments.
Performs insurance verification on all patients who have not already been verified.
Collects referrals or authorization numbers where required by insurance carrier.
Reconciles patients arrived vs. charges posted in billing application.
Informs patients of current charges and outstanding balance and arranges for full or partial payments.
Screens and responds to telephone inquiries.
Knowledge of customer relations skills and communication techniques required to interact effectively with all patients.
Responsible for scheduling all diagnostic test for patients that do not require authorizations.
Responsible for documenting patient encounters into C-EMR, phone notes, pharmacy information and any other pertinent informatin required. All medical documents including patient referrals and insurance information will be scanned into C-EMR.
Responsible for assisting all patients at all times.
Responsible for scheduling transportation for patients as needed.
Completion of all alerts, and flags in C-EMP will be processed in a timely fashion.
Provide necessary coverage to the other Orthopaedic sites when needed.
REQUIREMENTS:
High School Diploma or equivalent, and completion of a business school course.
One year clerical experience.
Excellent computer skills with the ability to navigate the internet and multiple medical systems simultaneously.
Knowledge of medical or equally complex terminology.
Ability to operate automated office equipment and utilize PC based software for office applications.
Superb customer relations skills, and knowledge of communication techniques required to interact effectively with elderly patients.
Department: Medicine Bargaining Unit: 1199 Campus: MOSES Employment Status: Regular Full-Time Address: 3400 Bainbridge Avenue, Bronx
Shift: Day Scheduled Hours: 9 AM-5:30 PM Req ID: 219011 Salary Range/Pay Rate: $26.84
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
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Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.
Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
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