Do you love helping travelers and making sure they have a great time in Pennsylvania? If you enjoy giving helpful information and resources to visitors at Welcome Centers, then this on-call job could be perfect for you. Come join our team and make a difference for Pennsylvania visitors!
DESCRIPTION OF WORK
The primary responsibility of this position is to improve customer service at PENNDOT Welcome Centers for various stakeholders, including travelers, tourism partners, employees, and vendo... more details
THE POSITION
Do you love helping travelers and making sure they have a great time in Pennsylvania? If you enjoy giving helpful information and resources to visitors at Welcome Centers, then this on-call job could be perfect for you. Come join our team and make a difference for Pennsylvania visitors!
DESCRIPTION OF WORK
The primary responsibility of this position is to improve customer service at PENNDOT Welcome Centers for various stakeholders, including travelers, tourism partners, employees, and vendors. Providing important information to travelers about visiting Pennsylvania, including directions and accommodation options, is crucial to encourage travel within the state. Furthermore, organizing events, participating in tours and travel shows, and assisting with other duties as assigned by supervisors are essential for strengthening PENNDOT's tourism outreach and partnerships within the industry. Facilitating internal and external communications is also key to enhancing operations within the Welcome Center Division.
Interested in learning more? Additional details regarding this position can be found in theposition description.
Work Schedule and Additional Information:
Part-time temporary "on call" employment.
Work hours are 9:00 AM to 5:30 PM, with 30-minute lunch.
Shifts vary and working hours are based on operational need.
On Call shifts can range from 7:00am – 7:00pm, (temporarily hours are 9:00am – 5:30pm), 7 days per week operation.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements:
One year of experience in work involving public contact; or
An equivalent combination of experience and training.
Additional Requirements:
You must be willing and able to work in and commute to Franklin County PennDOT Welcome Center: I-81 North: I-81 northbound, 1.5 miles north of PA/MD border.
You must have the ability to be "on call" between 7:00am to 7:00pm, (temporarily hours are 9:00am -5:30pm), seven days a week.
You must possess one year of customer service experience.
You must possess experience working with computers.
You must possess experience answering phones, composing emails; compiling reports; tracking office activities and inventory; data entry; and filing.
You must be able to perform essential job functions.
Preferred Qualifications (not required):
Level of education
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go towww.employment.pa.gov/Additional%20Info/Pages/default.aspxand click the Veterans’ Preference tab or contact us atra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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