Job Abstract

Requisition ID

24-30444

Location

US-CA-Agoura Hills

Position Type

Regular

Category

Technology

salary

$184,000 - $306,500

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

The Executive Vice President, Technology Operations, is a pivotal role requiring a solid technical background, along with strong experience managing large AWS cloud environments. Proficiency in Windows/Linux operating systems, MS SQL, and open-source database engines like PostgreSQL and MySQL is essential. The EVP Technology Operations will demonstrate strong capabilities in database design, architecture, and governance. This role demands exceptional communication, organizational team-building skills, and performance management.

As the EVP Technology Operations, you will ensure maximum uptime in a 24/7 environment with a national footprint through multiple 3rd party vendors, focusing on issue resolution, network and server maintenance, systems monitoring, infrastructure availability, tracking and driving departmental goals, and monitoring and reporting on departmental progression. Additionally, you will be responsible for the resiliency, uptime, and availability of critical customer-facing applications and platforms.

Key Responsibilities:

• Operational Excellence:
• Ensure continual process improvement within the Operations Center, including but not limited to automation of tasks and reporting, implementation of company-wide monitoring initiatives, and routine administration tasks.
• Manage infrastructure availability, ensuring maximum uptime in a 24/7 environment.
• Team Leadership:
• Identify and interview candidates for the network operations team as needed.
• Foster a collaborative team environment that aligns with the organization’s culture and values.
• Process and Procedure Development:
• Ensure scalable growth by implementing and managing processes and procedures for reporting, patches, updates, call handling, and training.
• Create, implement, and manage an onboarding process for all new applications.
• Database and Cloud Management:
• Leverage strong experience managing large AWS cloud environments to optimize performance and reliability.
• Oversee database design, architecture, and governance, ensuring robust and efficient database operations.
• Manage and maintain Windows/Linux operating systems, MS SQL, PostgreSQL, and MySQL databases.
• Reporting and Monitoring:
• Generate key reports for management, including but not limited to system availability, service level agreements, and customer issues.
• Implement and manage monitoring systems to ensure the early detection and resolution of issues.
• Strategic Communication:
• Communicate effectively with stakeholders regarding issue resolution, network and server maintenance, and departmental progression.
• Cross-Functional Leadership:
• Work across the organization to lead large initiatives, ensuring alignment and collaboration between departments.
• Drive strategic projects that enhance the overall performance and capabilities of the technology operations.
• Resiliency and Uptime Management:
• Ensure the resiliency, uptime, and availability of critical customer-facing applications and platforms.
• Implement best practices for disaster recovery and business continuity planning.
• Additional Duties:
• Perform other related duties as required and assigned.
• Demonstrate behaviors aligned with the organization’s desired culture and values.

• Bachelor of Science or equivalent work experience.
• 10+ years of proven leadership experience in a technical and dynamic environment.
• Proven technical background in telecommunications and/or Linux operations.
• Strong experience with Windows/Linux operating systems, MS SQL, PostgreSQL, and MySQL.
• Extensive experience managing large AWS cloud environments.
• Expertise in database design, architecture, and governance.
• Excellent communication, organizational, and team-building skills.
• Proven ability to manage and improve processes within an Operations Center.
• Strong leadership skills with the ability to foster a collaborative team environment.
• Demonstrated ability to work across the organization and lead large initiatives.
• Ability to generate detailed reports and communicate technical information effectively to management.
• Proven experience in ensuring the resiliency, uptime, and availability of critical customer-facing applications and platforms.

Join us to lead our Technology Operations team, ensuring excellence in infrastructure management, process improvement, and operational reliability.

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.