The Events Manager provides high quality experiences for clients using space in Evans Hall and virtually. Manages all aspects of internal and external events including all space and support services, e.g., catering, custodial, facilities, security, communications, and technical services support. The Events Manager reports to the Associate Director of Space Management and Events Operations at the Yale School of Management (SOM). Proven commitment to diversity and inclusion, equity, and excellence... more details
The Events Manager provides high quality experiences for clients using space in Evans Hall and virtually. Manages all aspects of internal and external events including all space and support services, e.g., catering, custodial, facilities, security, communications, and technical services support. The Events Manager reports to the Associate Director of Space Management and Events Operations at the Yale School of Management (SOM). Proven commitment to diversity and inclusion, equity, and excellence. 1. Assist in developing and executing plans that create an optimal client experience, through high-level customer satisfaction and meeting financial targets. 2. Develop and implement plans to market space rental and catering business for Yale SOM to other Yale departments and external entities. 3. Ensure all standard operating procedures for revenue and cost control are in place and consistently utilized. 4. Provide managerial oversight in the planning, preparation, production and delivery of exceptional service to students, faculty, guests and conferees on a daily basis; in compliance with established university and departmental policies and practices. In concert with SOM Catering insure compliance to set standards at catered events. 5. Serve as expert resource and primary liaison for all non-SOM clients. Assess client needs for space, catering, facilities, custodial and technical services support. In concert with the client and/or SOM Catering, coordinate service rentals, buy-outs (flowers), AV, entertainment, etc. Connect client with SOM Catering to develop event concept, menu and determine staffing needs and cost estimates. 6. Provide cost estimates for external clients. Review billing information and ensure invoice processing by Facilities support staff. Maintain client information database and event order system (Reserve) by; inputting client information, developing proposals, event schedules and details, contracts and invoices.7. Assist in managing the operating budget for assigned unit and provide weekly updates; produce and maintains operational and other business reporting as required. 8. Assist in managing and coordinating the activities of events teams. Develop and provide instruction and floor plans for external event set-up. Responsible for performance management including providing routine job performance feedback. 9. Serve as a member of the Event Management System Strategy Team to coordinate all internal and external events across the school to ensure optimal execution of all programs. 10. Identify opportunities to improve workflow, equipment and working environment, and recommend enhancements. 11. Provide back-up support as needed for Dean’s Office speaker events, internal events, catering coordination, building tours, interface with Yale Security, etc. 12. Perform additional duties incidental to activities in Facilities and Business Operations to maintain the highest level of support for the Yale SOM community. Bachelor’s degree and two years of related experience or an equivalent combination of education and related demonstrated experience.
