Job Abstract

POSITION SUMMARY:

• Join our IPG Global Application team as a Support Analyst. This team’s primarily focused on delivering the best Customer Experience to our agency users contributing to their best performance and delivering the best results to the Company. Within the Application Support team, you will be responsible for resolving Level 2/3 issues/queries regarding our financial planning applications.
• You can be part of an exciting project that is implementing team for Oracle EPBCS across the globe.

ESSENTIAL FUNCTIONS:

• Maintain appropriate log of issues/queries as put forward by our agencies within support software
• Optimize issue resolution by following production support procedures – effective, efficient, documented issue resolution
• Work closely within the support team and liaise with other functional team members and/or managers to maintain and apply common processes and take issues to resolution
• Actively promote the designed processes within the organization
• Contribute to group goals as set out in the methodology and achieve high level results – by being proactive in the approach
• Actively participate in the creation of support documentation and articles to ensure good knowledge transfer within the team and provide users with the best articles to support their self-service experience
• Participate in ad-hoc and on-going support and Production/Financials projects
• Engage and manage customer relationship at an individual and group level

EXPERIENCE, SKILLS AND EDUCATION REQUIREMENTS:

• A bachelor degree in computer science, finance or similar
• 3-5 of financial planning experience either in Finance, IT, or Support
• Experience with Hyperion or Oracle EPM a plus
• Experience with financial planning software such as Anaplan, OneStream, Adaptive, SAP Planning software etc a plus
• Excellent communication skills
• Spanish speaking a plus
• Solutions-provider, strategic problem solver
• Able to work with multiple teams and ability to switch gears quickly
• Ability to multi-task
• Must be flexible and adaptable to change.

Work in a hybrid environment. You will be required to work minimum two days in the office per week

SALARY RANGE:

The salary range for this position is $90,000 to $95,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

BENEFITS OF JOINING IPG:

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

• Healthcare Options
  • Medical
  • Dental
  • Vision
  • Prescription
• Dependent and Health Care Flexible Spending Accounts
• 401(k) savings plan with company match
• Flexible based Paid Time Off
• Employee Assistance Program
• Legal Assistance Plan
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases

IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.