Duties and Responsibilities: Answer incoming calls, screen, and direct them to the appropriate recipients. Take accurate messages and relay them promptly to the intended recipients. Provide accurate and courteous information to callers regarding services, appointments, and general inquiries. Greet all individuals entering the organization in a friendly and professional manner. Direct visitors to their designated destinations within the facility. Handle inquiries from the public and customers wit... more details
Duties and Responsibilities:
Answer incoming calls, screen, and direct them to the appropriate recipients.
Take accurate messages and relay them promptly to the intended recipients.
Provide accurate and courteous information to callers regarding services, appointments, and general inquiries.
Greet all individuals entering the organization in a friendly and professional manner.
Direct visitors to their designated destinations within the facility.
Handle inquiries from the public and customers with patience and efficiency.
Provide general administrative and clerical support as needed.
Prepare letters, documents, and reports as assigned.
Maintain reception area cleanliness and organization.
Perform other duties as assigned by the Front Desk Supervisor.
Required Qualifications:
High school diploma or equivalent.
Proficiency in administrative and clerical procedures.
Knowledge of customer service principles and practices.
Typing speed of at least 60 words per minute.
Bilingual proficiency in English and Spanish.
Proficient in Microsoft Office, particularly Excel and Word.
Familiarity with office equipment and systems.
Ability to perform physical tasks such as sitting, standing, bending, and lifting up to medium weights.
Willingness to work in a hospital environment with exposure to sick patients or visitors.
Other Qualifications:
Ability to respond to emergencies at the facility as directed.
Willingness to contribute ideas for continuous quality improvement.
Excellent verbal and written communication skills.
Professional personal presentation.
Strong customer service orientation.am
Ability to prioritize tasks and manage time effectively.
Attention to detail and accuracy in work.
Initiative, reliability, and stress tolerance.
ABM Healthcare Support Services Required Testing:
10-panel drug screen for controlled substances.
Physical examination to ensure ability to lift up to 50 pounds.
MMR titer.
Hepatitis B vaccine series or signed declination.
Flu shot (October 1 through April 30).
PPD skin test (2-step).
History of chicken pox or Varicella vaccines shot.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
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