Job Abstract

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

But if you’re the kind of person who also cares about making an impact and serving our nation’s wounded warriors and their families, then you’re exactly the kind of person we’re looking for. When you join Wounded Warrior Project, you’re committing to making a difference. We make a commitment to you too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (3 days in office, 2 days’ work from home)

• Full medical, dental and vision coverage for both teammates AND family members

• Competitive pay and performance incentives

• A fun, mission focused and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

DUTIES & RESPONSIBILITIES

• Provide information to warriors and family support members about the scope of the Financial Readiness program and services offered.

• Manage and triage incoming queue of new warrior and family support member referrals based on unique needs via phone, email, and SMS communication and appropriately distribute cases to program specialists.

• Screen warriors and family support members for event and seminar eligibility.

• Provide logistical and administrative support for ongoing seminar curriculum, to include event creation and management within internal event management system, attendee management, scheduling coordination, and communication with external partners.

• Provide support during virtual seminars, to include managing attendance and participation, managing virtual platform settings and features, fielding incoming questions from attendees, and providing other necessary support as needed.

• Provide administrative support for Financial Readiness team, e.g., record meeting minutes and special projects.

• Coordinate with specialists, program leadership, program partners, and internal support teams to maintain and update program communications, processes, and ongoing information dissemination.

• Enhance warrior and family support member awareness of and enrollment into Financial Readiness through program collaboration.

• Provide support for emergency financial assistance triage, payment logistics and processing, and appropriate escalations.

• Provide back-up support to Financial Readiness Specialists during high-demand periods or as directed by management, ensuring prompt assistance for emergency financial requests.

• Track and manage cases appropriately utilizing internal client management system (Salesforce).

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Effective written and verbal communication skills.

• Effective organizational and time management skills. Demonstrated ability to manage multiple priorities and effectively complete assignments and meet deadlines.

• Strong interpersonal skills and emotional intelligence. Ability to interact effectively with individuals and families from diverse backgrounds and build effective working relationships telephonically.

• Basic understanding of military and veteran issues and military culture.

• Demonstrated computer proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint. Demonstrated proficiency with Salesforce, Cvent.

• High energy level. Self-starter; willing to take initiative.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• One year of customer service or administrative support experience.

Preferences

• One year of experience working with Salesforce.

• One year of working with an event planning/scheduling system.

• One year of experience working with military or veterans’ population.

EDUCATION

Requirements

• High school diploma or GED.

Preferences

• Associate Degree.

CERTIFICATIONS & LICENSURE

Requirements

• None.

Preferences

• None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.

• Up to 10% travel.

*ca-pd

#LI-HYBRID

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."