Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally. Maintain the customer’s perspective as a driving force behind activities. Strong analytical, problem solving and creative thinking skills. Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized. Self-motivated and able to work independently and within a team setting. Responsibilities... more details
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
Job Description:
Education:
Associate’s degree in relevant field of study or equivalent years of related work experience required.
Work Experiences:
2+ years of related experience required.
Skills:
Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
Maintain the customer’s perspective as a driving force behind activities
Strong analytical, problem solving and creative thinking skills
Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
Self-motivated and able to work independently and within a team setting
Responsibilities:
Manage associates through coaching and establishing a positive, productive work environment
Recommend process and procedure improvements to ensure quality, service, and profitability goals are met
Handle all staff responsibilities, including but not limited to: hiring, training, firing, establishing performance standards, conducting performance reviews and growing careers
Answer incoming customer contacts in a professional manner
Respond to customer inquiries through multiple channels, as needed
Handle escalated customer issues with sensitivity, accuracy, and a sense of urgency
Develop a thorough understanding of Academy policies, procedures, and safety rules
Duties may change; team member may be required to perform other duties as assigned
Physical Requirements & Attendance
Acceptable level of hearing and vision to perform job duties
Adhere to company work hours, policies, procedures and rules governing professional staff behavior
Full time
Equal Employment Opportunity
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.?
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