Job Abstract

Job ID

2024-7599

Abacus Technology is seeking a Help Desk Technician to provide technical support for Picatinny Arsenal. This is a full-time position.

• Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).
• Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate.
• Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups.
• Troubleshooting desktop, laptop, printers, and network connectivity
  problems.
• Set up new desktop users.
• Communicate technical and business problems in a non-technical manner,
  to customers with varying levels of technical expertise.
• Monitor and resolve assigned issues received through the call-tracking system.

1+ years experience providing technical support. HS diploma or GED. Must be Security+ certified. Experience with MS Windows, Microsoft Office, Microsoft 365 and other common desktop applications and operating systems. Knowledge and experience communicating desktop support concepts to technical and non-technical personnel. Must have excellent customer service skills and be able to work within the confines of a set time schedule. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled