Job Abstract

Amenities Manager at The Alexandria - https://aresdevents.com/

The Amenities Manager plays a crucial role in enhancing the overall experience of our tenants. You will be the first point of contact for tenants, addressing their inquiries, resolving issues, and ensuring they have a positive experience at our campuses. Your primary responsibility is to assist tenants and partners in a friendly, professional, and efficient manner, helping to build and maintain long-lasting relationships. Your role will play a critical part in delivering a differentiated tenant experience by supporting the Alexandria Events, Alexandria Wellness, and Alexandria Amenities teams.

Role Requirements:

• Programming – Develop ideas and strategies for member programming, and provide support with the proposals, coordination, and execution.
• Relationship Management – Build and maintain relationships with all teams and partners.
• Information Management – Actively learning, managing, maintaining, and sharing information with key team members and departments.
• ARE & Member Inquiry Management – Actively manage incoming member inquiries and prioritize appropriately while being a reliable resource for members.

Day to Day Responsibilities:

• This role is responsible for supporting, organizing, coordinating, and helping the Member experience and amenities team deliver successful tenant individual/group, catering, and tenant outreach events and activations.
• The Amenities Manager routinely focuses professional efforts on Member experience programs while partnering closely with the fitness team, amenities team, tenants, and event planners to deliver seamless and memorable events in line with exceptional standards.
• Proactively engage with Member company POCs.
• Provide presence across campuses as needed.
• Proactive vendor sourcing, outreach, and management.
• Onsite support for Member events - providing warm welcomes, fond farewells, and/or other support as needed.
• Provide site visits as needed.
• Deliveries and transporting event items to and for members as needed.
• Create and execute relevant programs with purpose, with consideration of ARE members.
• Effectively communicate with ARE, members, partners, and different departments as needed.
• Provide support during Member Benefit Orientations.
• Keep up with Member updates and share notable updates with the greater team.
• Stay up to date with Member events across all campuses.
• Be an active, reliable resource for members regarding conferencing, special events, programming, and member benefits.
• Actively identify key opportunities to provide magic moments to ARE members.
• Plan, execute, and oversee the aspects of all assigned events and amenities business meetings as needed, including functions and billing.
• Work closely and collaborate with other departments within the Alexandria community to provide quality service to tenants.
• Collaborate with the Culinary and Banquet Teams to create innovative menus and event proposals that align with expenses while maintaining quality.
• Collaborate with the Fitness/Wellness Teams to create innovative healthy experiences.
• Demonstrate an innovative and creative approach to accommodating tenant's special needs and requirements.
• Provide memorable moments and emotional connections with tenants by obtaining feedback and providing excellent execution.
• Responsible for anticipating, identifying, and ensuring our tenants' needs are always being met.
• Work with Amenities Directors and the Asset Services team to provide support in outreach and programming.
• Properly handle and maintain sensitive and confidential information.
• Maintain consistent and professional verbal and written communications with tenants.
• Actively participate in industry-related organizations and local communities to develop relationships and create a network of trusted vendors.
• Active supervision of event set-up, including planning with kitchen and outside agencies and vendors.
• Is always a "brand ambassador" and ensures the Alexandria brand, integrity, and clarity are always embodied.

Compensation Package: $66,000 - $70,000 Salary Range; Comprehensive Benefits including Medical, Dental, and Vision; 401k Retirement Plan; Ongoing Training and Development. Join our dynamic team and unlock abundant opportunities for personal and professional growth within the private Club industry!

Qualifications:

• Education: A high school diploma or equivalent is required. A Bachelor’s degree in Business, Communication, Hospitality, or a related field is preferred.

Experience:

• Previous experience in hospitality, events, hotels, Member services, or similar roles is preferred. Experience in event planning and administrative support is a plus.
• Proficient with Microsoft Office, Excel, PowerPoint, and Outlook.
• Ability to organize and assist in managing meetings and PowerPoint presentations.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proven track record of developing long-term client and co-worker relationships.
• Excellent communication skills, including written, verbal & computer.
• Ability to create and deliver professional quality presentations in front of groups.
• Superior time management, organizational, and detail management skills.
• Solid knowledge of customer experience, sales & event planning principles, techniques, and industry practices common to the hospitality industry.
• Professional appearance and demeanor.
• Sound knowledge of room setups, including audio-visual equipment and food & beverage cost control measures.
• Working knowledge of the fitness/wellness industry and integration with group events.
• Demonstrates superior problem-solving and troubleshooting skills.
• Ability to make timely and impromptu decisions, balancing tenant needs with the company’s financial, safety, and staffing goals.
• Ability to “visualize” and deliver creativity to event and customer management.
• Exceptional negotiation and presentation skills.
• Minimum of 2+ years of hotel/hospitality experience.
• Minimum 2+ years of Event & Group catering experience in a luxury setting.
• Must be willing to work weekends, evenings, and holidays based on business needs.
• Multi-event venue and hotel/resort experience preferred.
• CRM/Salesforce experience preferred.
• Tripleseat experience is a plus.
• Creating BEOs and event diagrams is a plus.

Personal Attributes:

• Friendly, approachable, and empathetic.
• Highly organized and proactive.
• Adaptable and willing to learn new skills.
• Ability to work independently and as part of a team.

Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify.

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.