Job Abstract

SocialCRM Support Agent

Pay Rate $22.00 per hour

In office position

Temporary to hire

Great foot in the door opportunity to utilize your Social Media and Customer Service skills!

General Functions:

The Social CRM Support Agent will be the company's primary interface with owners who have purchased CRM software services. These agents will be critical to the long term success of the program by establishing a strong relationship with each shop customer. The agents will both support incoming inquiries pertaining to the services as well as set appointments to handle support as outlined in the CRM Support document, in order for the shop owner to maintain satisfaction with the CRM program and retain the services.

Essential Responsibilities:

Support 350 accounts and make 35+ outbound calls to existing accounts per day

Handle inbound customer support calls pertaining to changing pricing, coupon offers, shops numbers, SEO, addresses and set-up information.

Good understanding of social media marketing

Work with shop owners to determine current level of Social Media service and decide whether to expand those services to reach a larger customer base.

Manage business websites

Experience:

Experience in a customer service / support environment mandatory.

Must have phone experience and have worked in an office environment

2+ years related work experience

Excellent communicator both verbally and written

Receiving Inbound and making outbound calls

Solid computer skills specifically with Word, Excel and Outlook.

Excellent customer service skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.