Job Abstract

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Also, responsible for ensuring a seamless process of handoff of orders to our 3PL Third Party Logistics partners. Must be able to lead Home Shoppers/Clerks on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

• Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners.
• Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director.
• Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh.
• Perform initial validation “smoke” test hosted by Corporate Implementation team.
• Facilitate training for all Home Shopping employees, including “on-demand” employees.
• Ensure all Home Shopping employees are following proper processes and procedures.
• Ensure customer satisfaction with the Home Shopping experience.
  • Ensure all orders are shopped and staged on time prior to customer arrival time.
  • Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).

• Facilitate store employee awareness, have Home Shopping huddles throughout the day.
  • Ensure service centric customer facing employees can answer all Home Shopping FAQ’s.
  • Ensure service centric customer facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customers.
• Facilitate customer awareness of Home Shopping services.
• Drive sales visiting neighboring businesses explaining Home Shopping services.